# Magic Helping Hands

*Operated by Magic Helping Hands Limited.*

Magic Helping Hands is a CQC-regulated home-care agency in Chelmsford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 01/04/2023

## Practical info

- Postcode: CM1 2QE
- Registered manager: Akinwande, Yema
- Local authority: Essex
- Region: East
- City: Chelmsford
- Last CQC check: 16/Apr/2026 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-01
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-04-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-04-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-04-01
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-04-01

### Other

- Finding
  - Evidence: People and families involved in care planning and able to provide feedback through reviews and surveys.
  - Published: 2023-04-01
- Finding
  - Evidence: Electronic planning system monitored rota arrangements and minimised risk of missed or late calls.
  - Published: 2023-04-01
- Finding
  - Evidence: Positive staff morale and strong team culture promoted by the registered manager.
  - Published: 2023-04-01
- Finding
  - Evidence: Accessible information produced in multiple formats and languages including easy read.
  - Published: 2023-04-01
- Finding
  - Evidence: Improvements made since last inspection on oral health care and end of life care planning.
  - Published: 2023-04-01
- Finding
  - Evidence: Service worked effectively with GPs, social workers, occupational therapists and other professionals.
  - Published: 2023-04-01
- Finding
  - Evidence: Staff received thorough induction, ongoing training, supervision and spot checks and felt well supported.
  - Published: 2023-04-01
- Finding
  - Evidence: Medicines managed safely with staff trained and assessed as competent before administering.
  - Published: 2023-04-01
- Finding
  - Evidence: Safe recruitment processes in place including DBS checks and accounted employment history gaps.
  - Published: 2023-04-01
- Finding
  - Evidence: People felt safe with staff and expressed high confidence in care workers.
  - Published: 2023-04-01
- **record_keeping** _(minor)_
  - Evidence: we saw in the daily notes written by a staff member the actions they had taken which were not in the care plan.
  - Published: 2023-04-01
- **person_centred_care** _(moderate)_
  - Evidence: language in the care plans and daily notes they used to describe people with a learning disability or autistic people was not always respectful. For example, "I am non-verbal, therefore I do not have the capacity."
  - Published: 2023-04-01
- **leadership** _(moderate)_
  - Evidence: they did not have in place a support network or external scrutiny to help them look at their practice and offer guidance and professional expertise.
  - Published: 2023-04-01
- **governance** _(moderate)_
  - Evidence: the audits were not as comprehensive as they could be in cross checking staff were carrying out tasks as directed in the care plan, for example only a small percentage of the daily notes were checked
  - Published: 2023-04-01

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-04-01
- Finding
  - Preventing and controlling infection
  - Published: 2023-04-01
- Finding
  - Using medicines safely
  - Published: 2023-04-01
- Finding
  - Staffing and recruitment
  - Published: 2023-04-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-04-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-01

### well_led

- Finding
  - Engaging and involving people, continuous learning and improving care, working in partnership
  - Published: 2023-04-01
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-04-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-04-01
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-04-01
- Finding
  - Duty of candour; managers and staff understanding quality, performance, risks and regulatory requirements
  - Published: 2019-12-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6194028937

HomeCare Compass is an independent guide and is not affiliated with the CQC.