# 203 Hoylake Road

*Operated by Spring Forth Health Care Ltd.*

203 Hoylake Road is a CQC-regulated home-care agency in Wirral.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: CH46 0SJ
- Registered manager: Cotgrave, Joanna
- Local authority: Wirral
- Region: North West
- City: Wirral
- Last CQC check: 31/Oct/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-06-06
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-06-06

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2024-06-06
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-06-06
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-06-06
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-06-06
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-06-06

### Other

- Finding
  - Evidence: The service worked in partnership with social services and local health professionals using an MDT approach.
  - Published: 2024-06-06
- Finding
  - Evidence: Staff felt able to speak up to the registered manager and provider, and team meetings took place regularly.
  - Published: 2024-06-06
- Finding
  - Evidence: Quality assurance procedures had identified areas for improvement and the registered manager took timely remedial action.
  - Published: 2024-06-06
- Finding
  - Evidence: Relatives provided positive feedback about the caring and professional nature of staff.
  - Published: 2024-06-06
- Finding
  - Evidence: Care plans were person-centred, reflecting people's preferences, routines, likes, dislikes and communication needs.
  - Published: 2024-06-06
- Finding
  - Evidence: An electronic call monitoring system ensured shifts were not missed and staff arrived on time.
  - Published: 2024-06-06
- Finding
  - Evidence: Risk assessments were concise, detailed and clear, with environmental risk assessments completed at each person's home.
  - Published: 2024-06-06
- Finding
  - Evidence: Medication processes and systems were in place to ensure people received their medications safely, including PRN plans and secure controlled drug storage.
  - Published: 2024-06-06
- **care_planning** _(minor)_
  - Evidence: it was not always clear what choices they could make, and where they required additional support.
  - Published: 2024-06-06

### responsive

- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-06-06
- Finding
  - End of life care and support
  - Published: 2024-06-06
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-06-06
- Finding
  - Meeting people's communication needs
  - Published: 2024-06-06
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and activities
  - Published: 2024-06-06

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-06-06
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2024-06-06
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-06-06
- Finding
  - Using medicines safely
  - Published: 2024-06-06
- Finding
  - Staffing and recruitment
  - Published: 2024-06-06

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-06-06
- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others; Promoting a positive culture
  - Published: 2024-06-06
- Finding
  - Continuous learning and improving care
  - Published: 2024-06-06
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-06-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6193706843

HomeCare Compass is an independent guide and is not affiliated with the CQC.