# Libertas HBRS

*Operated by Alderson Limited.*

Libertas HBRS is a CQC-regulated home-care agency in Sleaford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/10/2021

## Practical info

- Postcode: NG34 7BX
- Registered manager: Taylor, Della
- Local authority: Lincolnshire
- Region: East Midlands
- City: Sleaford
- Last CQC check: 13/Oct/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2025-12-12
- Finding
  - Respecting and promoting people's privacy, dignity and independence; respecting equality and diversity
  - Published: 2025-12-12
- Finding
  - Ensuring people are well treated and supported
  - Published: 2025-12-12

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2025-12-12
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2025-12-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2025-12-12
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2025-12-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2025-12-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2025-12-12

### Other

- Finding
  - Evidence: Incident learning culture; reflective leadership style with actions taken following complaints to improve communication.
  - Published: 2025-12-12
- Finding
  - Evidence: Safe recruitment practices with all necessary pre-employment checks carried out.
  - Published: 2025-12-12
- Finding
  - Evidence: High levels of service user and family satisfaction evidenced through surveys and thank you correspondence.
  - Published: 2025-12-12
- Finding
  - Evidence: Effective multi-agency working with GPs, district nurses, occupational therapists and other health and social care professionals.
  - Published: 2025-12-12
- Finding
  - Evidence: Robust governance systems including real-time call monitoring, monthly performance reports to the commissioner, and regular quality audits.
  - Published: 2025-12-12
- Finding
  - Evidence: Strong leadership from the registered manager, respected by staff and service users, fostering a positive and open organisational culture.
  - Published: 2025-12-12
- Finding
  - Evidence: Medicines managed safely with regular senior staff audits of medication records.
  - Published: 2025-12-12
- Finding
  - Evidence: Effective infection prevention and control measures including PPE provision and weekly staff COVID-19 testing.
  - Published: 2025-12-12

### responsive

- Finding
  - End of life care and support
  - Published: 2025-12-12
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2025-12-12
- Finding
  - Meeting people's communication needs
  - Published: 2025-12-12
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2025-12-12

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2025-12-12
- Finding
  - Preventing and controlling infection
  - Published: 2025-12-12
- Finding
  - Using medicines safely
  - Published: 2025-12-12
- Finding
  - Staffing and recruitment
  - Published: 2025-12-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2025-12-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-12-12

### well_led

- Finding
  - Managers and staff being clear about their roles; continuous learning and improving care
  - Published: 2025-12-12
- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2025-12-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2025-12-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6193664849

HomeCare Compass is an independent guide and is not affiliated with the CQC.