# Gemini Exclusive Care

*Operated by Gemini Exclusive Care Limited.*

Gemini Exclusive Care is a CQC-regulated home-care agency in Wellingborough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/01/2023

## Practical info

- Postcode: NN29 7PA
- Registered manager: Budasca, Alexandra
- Local authority: North Northamptonshire
- Region: East Midlands
- City: Wellingborough
- Last CQC check: 10/Jan/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2025-06-06
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2025-06-06
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2025-06-06

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2025-06-06
- Finding
  - Supporting people to eat and drink enough with choice in a balanced diet
  - Published: 2025-06-06
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2025-06-06
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2025-06-06
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2025-06-06

### Other

- Finding
  - Evidence: Staff worked with other professionals to support people's health needs effectively.
  - Published: 2025-06-06
- Finding
  - Evidence: People's privacy, dignity and independence were respected and promoted.
  - Published: 2025-06-06
- Finding
  - Evidence: People were supported with nutrition, health access and involvement in care decisions.
  - Published: 2025-06-06
- Finding
  - Evidence: Infection control procedures were followed; staff used appropriate PPE consistently.
  - Published: 2025-06-06
- Finding
  - Evidence: Staff understood safeguarding responsibilities and reported concerns to relevant authorities.
  - Published: 2025-06-06
- Finding
  - Evidence: People received care from regular, consistent staff teams who knew them well and were trusted.
  - Published: 2025-06-06
- Finding
  - Evidence: Medicines were managed safely with regular audits, trained staff and competency testing.
  - Published: 2025-06-06
- **staff_competency** _(moderate)_
  - Evidence: Some people told us that when their regular staff were not available, the staff who replaced them did not appear as skilled and they had difficulty communicating due to a language barrier.
  - Published: 2025-06-06

### responsive

- Finding
  - End of life care and support
  - Published: 2025-06-06
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2025-06-06
- Finding
  - Meeting people's communication needs
  - Published: 2025-06-06
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2025-06-06

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2025-06-06
- Finding
  - Preventing and controlling infection
  - Published: 2025-06-06
- Finding
  - Using medicines safely
  - Published: 2025-06-06
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-06-06
- Finding
  - Staffing and recruitment
  - Published: 2025-06-06
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2025-06-06

### well_led

- Finding
  - Working in partnership with others
  - Published: 2025-06-06
- Finding
  - Engaging and involving people, continuous learning and improving care
  - Published: 2025-06-06
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2025-06-06
- Finding
  - Promoting a positive culture; managers and staff being clear about their roles and understanding quality, performance, risks and regulatory requirements
  - Published: 2025-06-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6193620360

HomeCare Compass is an independent guide and is not affiliated with the CQC.