# Care Quality Services London

*Operated by Care Quality Services Limited.*

Care Quality Services London is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 29/05/2021

## Practical info

- Postcode: W6 7JP
- Local authority: Hammersmith and Fulham
- Region: London
- City: London
- Last CQC check: 29/May/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-04-21
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-04-21
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-04-21

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-21
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-04-21
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-04-21
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-04-21
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-04-21

### Other

- Finding
  - Evidence: Measures in place to control and prevent infection; staff used PPE consistently.
  - Published: 2023-04-21
- Finding
  - Evidence: The service worked effectively with other organisations including district nurses and social workers to deliver coordinated care.
  - Published: 2023-04-21
- Finding
  - Evidence: People's care plans reflected individual preferences, cultural and religious needs, and consent was obtained before care was provided.
  - Published: 2023-04-21
- Finding
  - Evidence: Staff received induction, ongoing training, regular one-to-one supervision and annual appraisals.
  - Published: 2023-04-21
- Finding
  - Evidence: People were supported with their medicines in a safe way, with trained staff and regular competency assessments.
  - Published: 2023-04-21
- Finding
  - Evidence: Staff trained in safeguarding and understood how to assess, monitor and manage safety; all people and relatives felt safe with staff.
  - Published: 2023-04-21
- Finding
  - Evidence: Robust recruitment checks carried out before staff commenced their role, including references, criminal record and identity checks.
  - Published: 2023-04-21
- **incident_learning** _(moderate)_
  - Evidence: Quality audits did not comprehensively draw together information from different sources such as from telephone monitoring calls, complaints or other audits into an action plan.
  - Published: 2023-04-21

### responsive

- Finding
  - End of life care and support
  - Published: 2023-04-21
- Finding
  - Meeting people's communication needs
  - Published: 2023-04-21
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-04-21
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-04-21

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-04-21
- Finding
  - Preventing and controlling infection
  - Published: 2023-04-21
- Finding
  - Using medicines safely
  - Published: 2023-04-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-04-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-21
- Finding
  - Staffing and recruitment
  - Published: 2023-04-21

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-04-21
- Finding
  - Engaging and involving people using the service, the public and staff; Promoting a positive culture
  - Published: 2023-04-21
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-04-21
- Finding
  - Continuous learning and improving care; Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2023-04-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6192806928

HomeCare Compass is an independent guide and is not affiliated with the CQC.