# Care Quality Services Brighton and Hove

*Operated by Care Quality Services Limited.*

Care Quality Services Brighton and Hove is a CQC-regulated home-care agency in Brighton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/01/2026

## Practical info

- Postcode: BN2 6AH
- Local authority: Brighton and Hove
- Region: South East
- City: Brighton
- Last CQC check: 07/Jan/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2020-02-14
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2020-02-14
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2020-02-14

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2020-02-14
- Finding
  - Staff skills, knowledge and experience
  - Published: 2020-02-14
- Finding
  - Supporting people to eat and drink enough with choice in a balanced diet
  - Published: 2020-02-14
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2020-02-14
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2020-02-14
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2020-02-14

### Other

- Finding
  - Evidence: Emotional wellbeing supported, including a thoughtful bereavement gesture (forget-me-not seeds) for bereaved people.
  - Published: 2020-02-14
- Finding
  - Evidence: Robust quality assurance including audits, spot checks, home visits, satisfaction surveys and CQC notifications made in a timely way.
  - Published: 2020-02-14
- Finding
  - Evidence: Open, inclusive leadership culture with accessible registered manager and high staff morale.
  - Published: 2020-02-14
- Finding
  - Evidence: Technology (real-time monitoring system) used to track care workers and ensure timely care delivery.
  - Published: 2020-02-14

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2020-02-14
- Finding
  - End of life care and support
  - Published: 2020-02-14
- Finding
  - Meeting people's communication needs
  - Published: 2020-02-14
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2020-02-14
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2020-02-14

### safe

- Finding
  - Staffing and recruitment
  - Published: 2020-02-14
- Finding
  - Learning lessons when things go wrong
  - Published: 2020-02-14
- Finding
  - Preventing and controlling infection
  - Published: 2020-02-14
- Finding
  - Using medicines safely
  - Published: 2020-02-14
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2020-02-14
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2020-02-14

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2020-02-14
- Finding
  - Continuous learning and improving care
  - Published: 2020-02-14
- Finding
  - Working in partnership with others
  - Published: 2020-02-14
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2020-02-14
- Finding
  - Managers and staff are clear about their roles, and understand quality performance, risks and regulatory requirements
  - Published: 2020-02-14
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2020-02-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6191651979

HomeCare Compass is an independent guide and is not affiliated with the CQC.