# Care at Home (Swindon)

*Operated by Holmleigh Care Homes Limited.*

Care at Home (Swindon) is a CQC-regulated home-care agency in Swindon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 29/10/2022

## Practical info

- Postcode: SN2 2AZ
- Registered manager: McCoy, Maria
- Local authority: Swindon
- Region: South West
- City: Swindon
- Last CQC check: 29/Oct/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-11-25
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-11-25
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-11-25

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-11-25
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-11-25
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-25
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-25
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-11-25

### Other

- Finding
  - Evidence: Positive relationships with external health professionals enabled timely referrals and access to specialist advice and equipment.
  - Published: 2022-11-25
- Finding
  - Evidence: The provider was working with external stakeholders and an improvement consultant to drive cultural and practice improvements.
  - Published: 2022-11-25
- Finding
  - Evidence: People had detailed, person-centred communication plans in place meeting the Accessible Information Standard.
  - Published: 2022-11-25
- Finding
  - Evidence: Safe recruitment practices were in place, including appropriate DBS checks before staff began working.
  - Published: 2022-11-25
- Finding
  - Evidence: Staff had good knowledge of individual people's complex needs, including epilepsy seizure types and appropriate responses.
  - Published: 2022-11-25
- Finding
  - Evidence: The provider introduced a LOLA (Learning Outcomes, Leadership Alert) lessons-learnt process with senior management oversight to cascade learning.
  - Published: 2022-11-25
- Finding
  - Evidence: Staff displayed caring and person-centred values; relatives consistently described care staff as kind and caring.
  - Published: 2022-11-25

### responsive

- Finding
  - End of life care and support
  - Published: 2022-11-25
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-11-25
- Finding
  - Meeting people's communication needs
  - Published: 2022-11-25
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-11-25

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-11-25
- Finding
  - Preventing and controlling infection
  - Published: 2022-11-25
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-25
- Finding
  - Staffing and recruitment
  - Published: 2022-11-25
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-11-25
- Finding
  - Using medicines safely
  - Published: 2022-11-25

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-11-25
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-11-25
- Finding
  - Continuous learning and improving care
  - Published: 2022-11-25
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-11-25
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-11-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-618947723

HomeCare Compass is an independent guide and is not affiliated with the CQC.