# Rock of Ages Care

*Operated by Rock of Ages Care Limited.*

Rock of Ages Care is a CQC-regulated home-care agency in Egham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/05/2022

## Practical info

- Postcode: TW20 8HE
- Registered manager: Ariyo, Adedapo
- Local authority: Surrey
- Region: South East
- City: Egham
- Last CQC check: 21/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-05-21
- Finding
  - Supporting people to express their views and be involved in decisions
  - Published: 2022-05-21
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-05-21

### effective

- Finding
  - Ensuring consent to care and treatment in line with MCA
  - Published: 2022-05-21
- Finding
  - Supporting people to live healthier lives and access healthcare
  - Published: 2022-05-21
- Finding
  - Supporting people to eat and drink enough
  - Published: 2022-05-21
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-21
- Finding
  - Assessing people's needs and choices
  - Published: 2022-05-21

### Other

- Finding
  - Evidence: Good PPE supply and infection control practice, with manager leading by example
  - Published: 2022-05-21
- Finding
  - Evidence: Kind and respectful staff, including efforts to communicate in people's preferred languages (Swahili, Spanish)
  - Published: 2022-05-21
- Finding
  - Evidence: Positive, open culture with 'extra mile' awards, compliments noticeboard and staff feeling listened to
  - Published: 2022-05-21
- Finding
  - Evidence: Strong governance arrangements with additional audit-focused office staff and detailed quality monitoring spreadsheet
  - Published: 2022-05-21
- Finding
  - Evidence: Person-centred care plans with detailed information on health conditions, dietary needs and communication preferences
  - Published: 2022-05-21
- Finding
  - Evidence: Thorough investigation of safeguarding concerns and close working with local authority
  - Published: 2022-05-21
- Finding
  - Evidence: Robust recruitment process including DBS checks, references and right-to-work verification
  - Published: 2022-05-21

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-21
- Finding
  - Supporting people to maintain relationships and follow interests
  - Published: 2022-05-21
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-21
- Finding
  - Planning personalised care including end of life care
  - Published: 2022-05-21

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-05-21
- Finding
  - Preventing and controlling infection
  - Published: 2022-05-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-21
- Finding
  - Staffing and recruitment - increased staffing, consistent teams
  - Published: 2022-05-21
- Finding
  - Using medicines safely - no longer in breach of Regulation 12
  - Published: 2022-05-21

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-05-21
- Finding
  - Engaging and involving people, public and staff
  - Published: 2022-05-21
- Finding
  - Duty of candour
  - Published: 2022-05-21
- Finding
  - Promoting a positive, person-centred, open and inclusive culture
  - Published: 2022-05-21
- Finding
  - Managers and staff understanding roles and regulatory requirements - no longer in breach of Regulation 17
  - Published: 2022-05-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6179037533

HomeCare Compass is an independent guide and is not affiliated with the CQC.