# Helping Hands Beverley

*Operated by Midshires Care Limited.*

Helping Hands Beverley is a CQC-regulated home-care agency in Beverley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 28/06/2023

## Practical info

- Postcode: HU17 0AB
- Registered manager: Sharp, Susan
- Local authority: East Riding of Yorkshire
- Region: Yorkshire & Humberside
- City: Beverley
- Last CQC check: 28/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-06-28
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence
  - Published: 2023-06-28

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-28
- Finding
  - Staff working with other agencies; Supporting people to live healthier lives and access healthcare
  - Published: 2023-06-28
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-06-28
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-06-28
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-06-28

### Other

- Finding
  - Evidence: People and relatives were involved in assessments, care planning and risk assessments, with bespoke care tailored to individuals.
  - Published: 2023-06-28
- Finding
  - Evidence: Collaborative working with health professionals, with one professional noting the service was 'accommodating and flexible'.
  - Published: 2023-06-28
- Finding
  - Evidence: Registered manager described as proactive, approachable and supportive by staff and people using the service.
  - Published: 2023-06-28
- Finding
  - Evidence: Robust quality monitoring system with monthly audits, incident analysis and branch action plans for continuous improvement.
  - Published: 2023-06-28
- Finding
  - Evidence: A 'Moment of Kindness' award scheme recognised staff who went above and beyond, fostering a positive team culture.
  - Published: 2023-06-28
- Finding
  - Evidence: Staff received relevant training including learning disability, autism, dementia, MCA and end-of-life care, with competency checks in place.
  - Published: 2023-06-28
- Finding
  - Evidence: Care plans contained good quality, up-to-date information reflecting individual needs, preferences and communication requirements.
  - Published: 2023-06-28
- Finding
  - Evidence: People felt safe and staff were described as fantastic and reliable by people and relatives.
  - Published: 2023-06-28

### responsive

- Finding
  - End of life care and support
  - Published: 2023-06-28
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-06-28
- Finding
  - Supporting people to develop and maintain relationships; activities socially and culturally relevant
  - Published: 2023-06-28
- Finding
  - Meeting people's communication needs
  - Published: 2023-06-28
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-06-28

### safe

- Finding
  - Using medicines safely
  - Published: 2023-06-28
- Finding
  - Staffing and recruitment
  - Published: 2023-06-28
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2023-06-28
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-06-28

### well_led

- Finding
  - Engaging and involving people, the public and staff; working in partnership with others
  - Published: 2023-06-28
- Finding
  - Continuous learning and improving care; duty of candour
  - Published: 2023-06-28
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-28
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-06-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6165001293

HomeCare Compass is an independent guide and is not affiliated with the CQC.