# Reliance Care Services Cambridge

*Operated by Reliance Care Services Limited.*

Reliance Care Services Cambridge is a CQC-regulated home-care agency in Cambridge.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/06/2021

## Practical info

- Postcode: CB4 1UN
- Registered manager: De Vera, Edgar
- Local authority: Cambridgeshire
- Region: East
- City: Cambridge
- Last CQC check: 23/Jun/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-08-09
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-08-09
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2019-08-09

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-08-09
- Finding
  - Staff working with other agencies; supporting people to live healthier lives
  - Published: 2019-08-09
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2019-08-09
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2019-08-09
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2019-08-09

### Other

- Finding
  - Evidence: Accessible Information Standard met with care plans and information available in different formats if needed.
  - Published: 2021-07-15
- Finding
  - Evidence: Staff deployed punctually and flexibly to meet people's needs and preferences.
  - Published: 2021-07-15
- Finding
  - Evidence: End of life care training arranged with a local hospice and people's end of life wishes recorded and respected.
  - Published: 2021-07-15
- Finding
  - Evidence: Complaints investigated thoroughly and action taken promptly.
  - Published: 2021-07-15
- Finding
  - Evidence: Registered manager provided hands-on care alongside staff, fostering an open and supportive culture.
  - Published: 2021-07-15
- Finding
  - Evidence: Effective quality assurance system with regular audits identifying areas for improvement and action plans.
  - Published: 2021-07-15
- Finding
  - Evidence: Medicines managed safely with staff training, competency checks and monthly audits by management.
  - Published: 2021-07-15
- Finding
  - Evidence: Person-centred care plans in place detailing individual needs, preferences, likes and dislikes after previous breach of Regulation 9.
  - Published: 2021-07-15
- Finding
  - Evidence: Safe recruitment practices were followed after previous breach of Regulation 19, ensuring fit and proper persons were employed.
  - Published: 2021-07-15

### responsive

- Finding
  - End of life care and support
  - Published: 2019-08-09
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-08-09
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2019-08-09
- Finding
  - Meeting people's communication needs
  - Published: 2019-08-09
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2019-08-09

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2019-08-09
- Finding
  - Preventing and controlling infection
  - Published: 2019-08-09
- Finding
  - Using medicines safely
  - Published: 2019-08-09
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2019-08-09
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2019-08-09

### well_led

- Finding
  - Managers and staff understanding quality, performance, risks and regulatory requirements; working in partnership
  - Published: 2019-08-09
- Finding
  - Duty of candour; engaging and involving people, public and staff
  - Published: 2019-08-09
- Finding
  - Promoting a positive culture; continuous learning and improving care
  - Published: 2019-08-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6164875145

HomeCare Compass is an independent guide and is not affiliated with the CQC.