# Nottingham Assured Home Care Limited

*Operated by Nottingham Assured Home Care Ltd.*

Nottingham Assured Home Care Limited is a CQC-regulated home-care agency in Nottingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/03/2019

## Practical info

- Postcode: NG4 4FL
- Registered manager: Marshall, Sarah
- Local authority: Nottinghamshire
- Region: East Midlands
- City: Nottingham
- Last CQC check: 21/Dec/2021 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Open culture, duty of candour upheld, and proactive engagement with people, staff and external professionals
  - Published: 2022-04-03
- Finding
  - Evidence: Lessons learned from incidents, including new electronic incident system and improved log sheets
  - Published: 2022-04-03
- Finding
  - Evidence: Strong, person-centred leadership from the registered manager with weekly audits and improved oversight
  - Published: 2022-04-03
- Finding
  - Evidence: Robust safeguarding processes and staff training; people felt safe
  - Published: 2022-04-03
- Finding
  - Evidence: Safe recruitment processes and sufficient staffing with punctual care calls
  - Published: 2022-04-03
- Finding
  - Evidence: Effective infection prevention and control measures including COVID-19 compliance and PPE use
  - Published: 2022-04-03
- Finding
  - Evidence: Risks assessed, managed and clearly documented in care plans
  - Published: 2022-04-03
- Finding
  - Evidence: Medicines managed safely with new MAR records, staff training and competency checks
  - Published: 2022-04-03

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-03
- Finding
  - Staffing and recruitment
  - Published: 2022-04-03
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-03
- Finding
  - Using medicines safely
  - Published: 2022-04-03

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-04-03
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-04-03
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-04-03
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-03
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-04-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-616443507

HomeCare Compass is an independent guide and is not affiliated with the CQC.