# Assist Care Group - Surrey

*Operated by Assist Care Group Limited.*

Assist Care Group - Surrey is a CQC-regulated home-care agency in Dorking.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 25/12/2019

## Practical info

- Postcode: RH5 4QU
- Registered manager: Deeley, Kristen
- Local authority: Surrey
- Region: South East
- City: Dorking
- Last CQC check: 25/Dec/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-12-25
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2019-12-25

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-12-25
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2019-12-25
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2019-12-25
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2019-12-25
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2019-12-25

### Other

- Finding
  - Evidence: Complaints handled promptly and to people's satisfaction with no outstanding complaints at inspection.
  - Published: 2019-12-25
- Finding
  - Evidence: People felt safe, respected and involved in their care decisions.
  - Published: 2019-12-25
- Finding
  - Evidence: Effective partnership working with district nurses, social services and local authority quality assurance teams.
  - Published: 2019-12-25
- Finding
  - Evidence: Positive staff culture with recognition schemes, welfare chats and grief support for staff.
  - Published: 2019-12-25
- Finding
  - Evidence: Governance arrangements were robust with audits, spot checks, supervision and quality assurance processes in place.
  - Published: 2019-12-25
- Finding
  - Evidence: Staff received wide-ranging training including dementia awareness, Care Certificate and competency checks.
  - Published: 2019-12-25
- Finding
  - Evidence: Sufficient staffing levels with travel time factored between calls, reducing late arrivals.
  - Published: 2019-12-25

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-12-25
- Finding
  - Meeting people's communication needs and supporting people to avoid social isolation
  - Published: 2019-12-25
- Finding
  - End of life care and support
  - Published: 2019-12-25
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2019-12-25

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2019-12-25
- Finding
  - Preventing and controlling infection
  - Published: 2019-12-25
- Finding
  - Using medicines safely
  - Published: 2019-12-25
- Finding
  - Staffing and recruitment
  - Published: 2019-12-25
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2019-12-25
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2019-12-25

### well_led

- Finding
  - Working in partnership with others
  - Published: 2019-12-25
- Finding
  - Continuous learning and improving care
  - Published: 2019-12-25
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2019-12-25
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2019-12-25
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2019-12-25
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2019-12-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6157006514

HomeCare Compass is an independent guide and is not affiliated with the CQC.