# Passionate & Care Limited

Passionate & Care Limited is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/09/2021

## Practical info

- Postcode: E7 9HZ
- Registered manager: Emojevbe, Patience
- Local authority: Newham
- Region: London
- City: London
- Last CQC check: 01/Sep/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-04-03
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-04-03
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-04-03

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-03
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-04-03
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-04-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-03

### Other

- Finding
  - Evidence: Registered manager understood duty of candour and statutory notifications
  - Published: 2022-04-03
- Finding
  - Evidence: Quality assurance audits including spot checks and three-monthly internal assurance audits
  - Published: 2022-04-03
- Finding
  - Evidence: Complaints policy in place and people knew how to complain
  - Published: 2022-04-03
- Finding
  - Evidence: Person-centred care records respecting cultural, religious and LGBT needs
  - Published: 2022-04-03
- Finding
  - Evidence: Staff received regular training, induction and supervision
  - Published: 2022-04-03
- Finding
  - Evidence: Adequate supply of PPE and up to date infection control policy referencing COVID-19
  - Published: 2022-04-03
- Finding
  - Evidence: Safe recruitment procedures including DBS checks and employment gap analysis
  - Published: 2022-04-03
- Finding
  - Evidence: Risks to people's health and wellbeing were assessed, managed and regularly reviewed
  - Published: 2022-04-03
- Finding
  - Evidence: Staff trained in safeguarding and knew how to report concerns
  - Published: 2022-04-03

### responsive

- Finding
  - End of life care and support
  - Published: 2022-04-03
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-03
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-03
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-04-03

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-03
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-03
- Finding
  - Using medicines safely
  - Published: 2022-04-03
- Finding
  - Staffing and recruitment
  - Published: 2022-04-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-03

### well_led

- Finding
  - Engaging and involving people, continuous learning, working in partnership
  - Published: 2022-04-03
- Finding
  - Managers and staff being clear about their roles; duty of candour
  - Published: 2022-04-03
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6155257787

HomeCare Compass is an independent guide and is not affiliated with the CQC.