# White Rose Homecare Limited

White Rose Homecare Limited is a CQC-regulated home-care agency in Bradford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/12/2021

## Practical info

- Postcode: BD8 8BD
- Registered manager: Mohammed, Fiaz
- Local authority: Bradford
- Region: Yorkshire & Humberside
- City: Bradford
- Last CQC check: 11/Dec/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2021-12-11
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2021-12-11
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2021-12-11

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2021-12-11
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2021-12-11
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2021-12-11
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2021-12-11
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2021-12-11

### Other

- Finding
  - Evidence: Infection prevention and control systems including PPE access and training were in place.
  - Published: 2021-12-11
- Finding
  - Evidence: Feedback from people and staff was actively sought, recorded, and used to drive improvements.
  - Published: 2021-12-11
- Finding
  - Evidence: The registered manager was described as passionate, empowering and always available to staff.
  - Published: 2021-12-11
- Finding
  - Evidence: Quality assurance systems including an independent auditor were in place to monitor service quality.
  - Published: 2021-12-11
- Finding
  - Evidence: People's communication needs were assessed in line with Accessible Information Standards.
  - Published: 2021-12-11
- Finding
  - Evidence: Care plans were person-centred and detailed, easy for staff to follow.
  - Published: 2021-12-11
- Finding
  - Evidence: People and relatives were highly complimentary of all staff, describing them as patient and respectful of dignity and independence.
  - Published: 2021-12-11
- Finding
  - Evidence: Staff received induction training and followed a programme of continuous learning with shadowing of experienced colleagues.
  - Published: 2021-12-11

### responsive

- Finding
  - End of life care and support
  - Published: 2021-12-11
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2021-12-11
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2021-12-11
- Finding
  - Meeting people's communication needs
  - Published: 2021-12-11
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2021-12-11

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2021-12-11
- Finding
  - Preventing and controlling infection
  - Published: 2021-12-11
- Finding
  - Staffing and recruitment
  - Published: 2021-12-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2021-12-11
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2021-12-11
- Finding
  - Using medicines safely
  - Published: 2021-12-11

### well_led

- Finding
  - Working in partnership with others
  - Published: 2021-12-11
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2021-12-11
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2021-12-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6149861956

HomeCare Compass is an independent guide and is not affiliated with the CQC.