# Wigan Reablement Service

*Operated by Wigan Council.*

Wigan Reablement Service is a CQC-regulated home-care agency in Wigan.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Outstanding |
| Caring | Outstanding |
| Responsive | Outstanding |
| Well-led | Outstanding |

Rating published: 21/06/2019

## Practical info

- Postcode: WN1 1NJ
- Registered manager: Sephton, Sarah
- Local authority: Wigan
- Region: North West
- City: Wigan
- Last CQC check: 21/Jun/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-08-30
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-08-30
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2023-08-30

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-08-30
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-08-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-08-30
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-30
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-08-30

### Other

- Finding
  - Evidence: Staff empowered to make day-to-day decisions and supported to complete NVQ Level 3 and Care Certificate.
  - Published: 2023-08-30
- Finding
  - Evidence: Robust governance including a quality assurance dashboard, driving improvement plan, and per-package audits from referral to discharge.
  - Published: 2023-08-30
- Finding
  - Evidence: Registered manager described as enthusiastic, positive role model who knew all staff personally and fostered an open-door culture.
  - Published: 2023-08-30
- Finding
  - Evidence: Strong multi-agency working with hospital discharge teams, occupational therapists, district nurses, and community organisations.
  - Published: 2023-08-30
- Finding
  - Evidence: Exceptionally person-centred care with support plans changed immediately in response to people's wishes.
  - Published: 2023-08-30
- Finding
  - Evidence: Extremely low staff turnover attributed to strong support, recognition, and career progression opportunities.
  - Published: 2023-08-30
- Finding
  - Evidence: Service used task-based rather than time-based rotas, ensuring people were never rushed and visits were flexible.
  - Published: 2023-08-30
- Finding
  - Evidence: All staff completed advanced medicines training with competency assessed at least three times before sign-off, with accurate and consistent MAR completion.
  - Published: 2023-08-30
- Finding
  - Evidence: 72% of people required no further package of care following reablement, demonstrating exceptional outcomes.
  - Published: 2023-08-30
- Finding
  - Evidence: People consistently reported feeling safe, well supported, and highly satisfied with care received, describing staff as 'brilliant' and going 'above and beyond expectations'.
  - Published: 2023-08-30

### responsive

- Finding
  - End of life care and support
  - Published: 2023-08-30
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-08-30
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2023-08-30

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-08-30
- Finding
  - Using medicines safely
  - Published: 2023-08-30
- Finding
  - Staffing and recruitment
  - Published: 2023-08-30
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-08-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2023-08-30

### well_led

- Finding
  - Continuous learning and improving care; planning and promoting person-centred, high-quality care
  - Published: 2023-08-30
- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2023-08-30
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-08-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6145608796

HomeCare Compass is an independent guide and is not affiliated with the CQC.