# Filipino Care Givers

*Operated by Filipino Care Givers Ltd.*

Filipino Care Givers is a CQC-regulated home-care agency in Twickenham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 30/03/2022

## Practical info

- Postcode: TW1 4DD
- Registered manager: James, Lynn
- Local authority: Richmond upon Thames
- Region: London
- City: Twickenham
- Last CQC check: 30/Mar/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Not inspected at this visit — rating carried forward from previous comprehensive inspection
  - Published: 2022-03-30

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-03-30
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-03-30
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-03-30
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-03-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-03-30
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-03-30

### Other

- Finding
  - Evidence: People and relatives consistently praised the quality, competency and kindness of staff.
  - Published: 2022-03-30
- Finding
  - Evidence: Staff received supervision at least bi-monthly and an annual appraisal.
  - Published: 2022-03-30
- Finding
  - Evidence: Good working partnerships with external healthcare professionals including district nurses, GPs and palliative nurses.
  - Published: 2022-03-30
- Finding
  - Evidence: Open, honest and positive culture with transparent management and clear lines of communication.
  - Published: 2022-03-30
- Finding
  - Evidence: Strong governance systems with comprehensive quality assurance audits covering logbooks, support plans, risk assessments and MAR charts, resolving previous breaches of Regulation 17.
  - Published: 2022-03-30
- Finding
  - Evidence: Effective infection prevention and control with appropriate PPE use and up-to-date policies.
  - Published: 2022-03-30
- Finding
  - Evidence: Medicines safely administered, regularly audited and appropriately stored and disposed of.
  - Published: 2022-03-30
- Finding
  - Evidence: Staff were well-trained with comprehensive induction based on Care Certificate/Skills for Care standards, resolving previous breaches of Regulation 18.
  - Published: 2022-03-30
- Finding
  - Evidence: Robust recruitment procedures with DBS checks, references, scenario-based interviews and probationary periods, resolving previous breaches of Regulation 19.
  - Published: 2022-03-30
- Finding
  - Evidence: Risks to people were assessed, monitored and updated effectively, resolving previous breaches of Regulation 12.
  - Published: 2022-03-30

### responsive

- Finding
  - Not inspected at this visit — rating carried forward from previous comprehensive inspection
  - Published: 2022-03-30

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-03-30
- Finding
  - Preventing and controlling infection
  - Published: 2022-03-30
- Finding
  - Using medicines safely
  - Published: 2022-03-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-03-30
- Finding
  - Staffing and recruitment
  - Published: 2022-03-30
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-03-30

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2022-03-30
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-03-30
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-03-30
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-03-30
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-03-30
- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6134799086

HomeCare Compass is an independent guide and is not affiliated with the CQC.