# Ambition Community Healthcare

*Operated by Ambition Community Healthcare Ltd.*

Ambition Community Healthcare is a CQC-regulated home-care agency in Dereham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/06/2022

## Practical info

- Postcode: NR19 1FD
- Registered manager: Sheldrake, Kelly
- Local authority: Norfolk
- Region: East
- City: Dereham
- Last CQC check: 11/Jun/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-06-13
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-06-13
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-06-13

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-06-13
- Finding
  - Supporting people to eat and drink and access healthcare services
  - Published: 2022-06-13
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-06-13
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-06-13

### Other

- Finding
  - Evidence: Privacy, dignity and independence consistently upheld; positive feedback from people and relatives
  - Published: 2022-06-13
- Finding
  - Evidence: Good partnership working with families, commissioners and health professionals
  - Published: 2022-06-13
- Finding
  - Evidence: Effective governance with weekly incident review, audits, surveys and quarterly newsletters
  - Published: 2022-06-13
- Finding
  - Evidence: Strong, positive culture with staff opportunities for development, internal promotion and recognition
  - Published: 2022-06-13
- Finding
  - Evidence: Well-managed risks, infection prevention and control, and safe medicines administration with regular nurse-led audits
  - Published: 2022-06-13
- Finding
  - Evidence: Robust recruitment processes including DBS and reference checks
  - Published: 2022-06-13
- Finding
  - Evidence: Comprehensive, person-centred assessments and bespoke care packages overseen by qualified nurses
  - Published: 2022-06-13
- **staff_training** _(minor)_
  - Evidence: Sometimes there are a lack of sufficiently trained people to fill the gaps.
  - Published: 2022-06-13
- **staffing_levels** _(minor)_
  - Evidence: Staff recruitment has been a big challenge; however, the post of an employment recruiter has been sourced to try and address this
  - Published: 2022-06-13

### responsive

- Finding
  - End of life care and support
  - Published: 2022-06-13
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-13
- Finding
  - Meeting people's communication needs
  - Published: 2022-06-13
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-06-13

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-06-13
- Finding
  - Using medicines safely
  - Published: 2022-06-13
- Finding
  - Assessing risk, safety monitoring and management; learning lessons when things go wrong
  - Published: 2022-06-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-13
- Finding
  - Staffing and recruitment
  - Published: 2022-06-13

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-06-13
- Finding
  - Continuous learning and improving care
  - Published: 2022-06-13
- Finding
  - Managers and staff being clear about roles, quality, risk and regulatory requirements
  - Published: 2022-06-13
- Finding
  - Duty of candour and openness
  - Published: 2022-06-13
- Finding
  - Promoting a positive, person-centred culture and engaging people and staff
  - Published: 2022-06-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6129589535

HomeCare Compass is an independent guide and is not affiliated with the CQC.