# Radis Community Care (Nottingham)

*Operated by G P Homecare Limited.*

Radis Community Care (Nottingham) is a CQC-regulated home-care agency in Nottingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 03/04/2020

## Practical info

- Postcode: NG7 6LH
- Registered manager: Hamilton, Emma
- Local authority: Nottingham
- Region: East Midlands
- City: Nottingham
- Last CQC check: 03/Apr/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2020-04-04
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2020-04-04
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2020-04-04

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2020-04-04
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2020-04-04
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2020-04-04
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2020-04-04
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2020-04-04

### Other

- Finding
  - Evidence: 24-hour on-call system in place; care coordinators cross-referenced call logs with timesheets in real time
  - Published: 2021-01-28
- Finding
  - Evidence: Service proactive in preventing social isolation, matching staff to people for continuity and language needs
  - Published: 2021-01-28
- Finding
  - Evidence: Regular weekly and monthly audits by manager plus annual provider representative site visits
  - Published: 2021-01-28
- Finding
  - Evidence: Complaints log fully maintained with manager sign-off; practices reviewed post-complaint to prevent reoccurrence
  - Published: 2021-01-28
- Finding
  - Evidence: Individualised, person-centred care plans reviewed regularly; people involved in care planning decisions
  - Published: 2021-01-28
- Finding
  - Evidence: Staff demonstrated good knowledge of Mental Capacity Act 2005 and obtained consent before providing care
  - Published: 2021-01-28
- Finding
  - Evidence: Robust recruitment procedures and sufficient staffing levels with competency spot checks every three months
  - Published: 2021-01-28
- Finding
  - Evidence: 100% of people felt safe; robust safeguarding policies and proactive liaison with local authority
  - Published: 2021-01-28
- Finding
  - Evidence: Improvements maintained from previous breaches: call times organised, travel time incorporated, staff familiar with areas
  - Published: 2021-01-28

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2020-04-04
- Finding
  - Meeting people's communication needs
  - Published: 2020-04-04
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2020-04-04

### safe

- Finding
  - Using medicines safely
  - Published: 2020-04-04
- Finding
  - Staffing and recruitment
  - Published: 2020-04-04
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2020-04-04
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2020-04-04

### well_led

- Finding
  - Working in partnership with others
  - Published: 2020-04-04
- Finding
  - Continuous learning and improving care
  - Published: 2020-04-04
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2020-04-04
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2020-04-04
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2020-04-04
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2020-04-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-612760061

HomeCare Compass is an independent guide and is not affiliated with the CQC.