# Iconic Care Limited

Iconic Care Limited is a CQC-regulated home-care agency in Birmingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 09/04/2022

## Practical info

- Postcode: B45 9AH
- Registered manager: Edigbe, Asheba
- Local authority: Birmingham
- Region: West Midlands
- City: Birmingham
- Last CQC check: 09/Apr/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-04-09
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-04-09
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-04-09

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-09
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-04-09
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-04-09
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-09
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-09

### Other

- Finding
  - Evidence: Staff felt supported by and able to approach the registered manager
  - Published: 2022-04-09
- Finding
  - Evidence: Registered manager visited the person multiple times a week to check on care quality
  - Published: 2022-04-09
- Finding
  - Evidence: Staff sought consent and had received MCA training
  - Published: 2022-04-09
- Finding
  - Evidence: Staff respected privacy, dignity and promoted independence
  - Published: 2022-04-09
- Finding
  - Evidence: Staff received training relevant to their role and completed the Care Certificate during induction
  - Published: 2022-04-09
- Finding
  - Evidence: Safe recruitment practices including DBS checks were carried out
  - Published: 2022-04-09
- Finding
  - Evidence: Staff had received safeguarding training and understood how to report concerns
  - Published: 2022-04-09
- Finding
  - Evidence: Person felt safe with staff and appreciated the assistance provided
  - Published: 2022-04-09

### responsive

- Finding
  - End of life care and support
  - Published: 2022-04-09
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-09
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-09
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-04-09

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-09
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-09
- Finding
  - Using medicines safely
  - Published: 2022-04-09
- Finding
  - Staffing and recruitment
  - Published: 2022-04-09
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-09
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-09

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-04-09
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-04-09
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-09
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-04-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6119182031

HomeCare Compass is an independent guide and is not affiliated with the CQC.