# TLS Care Ltd

TLS Care Ltd is a CQC-regulated home-care agency in Harlow.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/06/2023

## Practical info

- Postcode: CM19 4SP
- Registered manager: Omogbai, Anita
- Local authority: Essex
- Region: East
- City: Harlow
- Last CQC check: 01/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-06-01
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-06-01
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-06-01

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-01
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-06-01
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-06-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-06-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-06-01

### Other

- Finding
  - Evidence: Spot checks conducted on staff to verify care quality and care plan adherence.
  - Published: 2023-06-01
- Finding
  - Evidence: Registered manager open, approachable and committed to person-centred care.
  - Published: 2023-06-01
- Finding
  - Evidence: Staff treated people with dignity, respect and promoted independence.
  - Published: 2023-06-01
- Finding
  - Evidence: People and relatives actively involved in care planning and call-time decisions.
  - Published: 2023-06-01
- Finding
  - Evidence: Staff well trained with competency assessments carried out during induction.
  - Published: 2023-06-01
- Finding
  - Evidence: Appropriate risk assessments in place covering mobility, skin care and environment.
  - Published: 2023-06-01
- Finding
  - Evidence: Staff demonstrated clear safeguarding knowledge and appropriate escalation pathways.
  - Published: 2023-06-01
- Finding
  - Evidence: Consistent staffing with no missed visits; relative confirmed reliability and timely communication when running late.
  - Published: 2023-06-01

### responsive

- Finding
  - End of life care and support
  - Published: 2023-06-01
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-06-01
- Finding
  - Meeting people's communication needs
  - Published: 2023-06-01
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-06-01

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-06-01
- Finding
  - Preventing and controlling infection
  - Published: 2023-06-01
- Finding
  - Using medicines safely
  - Published: 2023-06-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-06-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-01
- Finding
  - Staffing and recruitment
  - Published: 2023-06-01

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-06-01
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-06-01
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-06-01
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks, and regulatory requirements
  - Published: 2023-06-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6115509407

HomeCare Compass is an independent guide and is not affiliated with the CQC.