# Sunlight Care Newham

*Operated by Vista Care Solutions Limited.*

Sunlight Care Newham is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/12/2019

## Practical info

- Postcode: E13 8EB
- Registered manager: Jarvis, Dianna
- Local authority: Newham
- Region: London
- City: London
- Last CQC check: 19/Dec/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Service worked effectively with district nurses, occupational therapists, speech and language therapists and local authority
  - Published: 2019-12-19
- Finding
  - Evidence: Quality assurance processes included internal audits, unannounced spot checks, staff observations and self-assessment tool
  - Published: 2019-12-19
- Finding
  - Evidence: Registered manager praised by people, relatives, staff and health professionals as approachable, supportive and proactive
  - Published: 2019-12-19
- Finding
  - Evidence: Strong person-centred culture with people's cultural, religious, communication and equality needs reflected in care plans
  - Published: 2019-12-19
- Finding
  - Evidence: Care records were person-centred, detailed and regularly reviewed with involvement of people and their relatives
  - Published: 2019-12-19
- Finding
  - Evidence: Staff received regular supervision, induction including shadowing, and ongoing training accessible via phone and website
  - Published: 2019-12-19
- Finding
  - Evidence: Robust recruitment process including DBS checks, references, health screening and full employment histories
  - Published: 2019-12-19
- Finding
  - Evidence: Medicines managed safely with electronic MAR system providing automatic alerts to care coordinators for missed administrations
  - Published: 2019-12-19
- Finding
  - Evidence: People and relatives reported feeling safe; staff demonstrated clear knowledge of safeguarding procedures and escalation routes
  - Published: 2019-12-19
- **incident_learning** _(minor)_
  - Evidence: The provider did not record lessons learnt. We discussed this with the registered manager who told us they would review, and record lessons learnt moving forward.
  - Published: 2019-12-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6111489595

HomeCare Compass is an independent guide and is not affiliated with the CQC.