# Complete Home Care Sussex Ltd

Complete Home Care Sussex Ltd is a CQC-regulated home-care agency in Crawley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 15/05/2025

## Practical info

- Postcode: RH10 9SE
- Registered manager: Noto, Clare
- Local authority: West Sussex
- Region: South East
- City: Crawley
- Last CQC check: 15/May/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2020-01-29
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2020-01-29
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2020-01-29

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2020-01-29
- Finding
  - Supporting people to live healthier lives and access healthcare services
  - Published: 2020-01-29
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2020-01-29
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2020-01-29
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: Positive working relationships with external health and social care professionals including GPs, district nurses, and continuing healthcare.
  - Published: 2020-01-29
- Finding
  - Evidence: People were involved in reviews and feedback, with complaints responded to in a timely manner.
  - Published: 2020-01-29
- Finding
  - Evidence: Registered manager demonstrated strong, experienced leadership with effective governance, audits, and quality assurance systems.
  - Published: 2020-01-29
- Finding
  - Evidence: Technology (electronic devices) used to keep care plans updated in real time and improve recording efficiency.
  - Published: 2020-01-29
- Finding
  - Evidence: People and relatives praised the caring, compassionate, and dignified approach of staff.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received a thorough induction, regular training (including end-of-life care at a local hospice), and supervision sessions.
  - Published: 2020-01-29
- Finding
  - Evidence: Safe medicines administration with staff training, regular competency checks, and consistent record-keeping.
  - Published: 2020-01-29

### responsive

- Finding
  - End of life care and support
  - Published: 2020-01-29
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2020-01-29
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2020-01-29
- Finding
  - Meeting people's communication needs
  - Published: 2020-01-29
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2020-01-29

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2020-01-29
- Finding
  - Preventing and controlling infection
  - Published: 2020-01-29
- Finding
  - Using medicines safely
  - Published: 2020-01-29
- Finding
  - Staffing and recruitment
  - Published: 2020-01-29
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2020-01-29
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2020-01-29

### well_led

- Finding
  - Working in partnership with others
  - Published: 2020-01-29
- Finding
  - Engaging and involving people using the service, the public and staff; duty of candour
  - Published: 2020-01-29
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2020-01-29
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6102939760

HomeCare Compass is an independent guide and is not affiliated with the CQC.