# Ealing Homecare

*Operated by Ealing Homecare Limited.*

Ealing Homecare is a CQC-regulated home-care agency in Harrow.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 30/09/2022

## Practical info

- Postcode: HA1 1LJ
- Registered manager: Mohamed, Susan
- Local authority: Harrow
- Region: London
- City: Harrow
- Last CQC check: 30/Sep/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-05-31
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-05-31
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-05-31

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-31
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-05-31
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-05-31
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-05-31
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-05-31

### Other

- Finding
  - Evidence: Provider worked in partnership with health and social care professionals and an external consultancy to drive quality improvement.
  - Published: 2023-05-31
- Finding
  - Evidence: Positive culture with registered manager maintaining regular personal contact with people, relatives and staff.
  - Published: 2023-05-31
- Finding
  - Evidence: Strong governance including unannounced spot checks, regular audits, supervision and appraisal of staff, resolving previous Regulation 17 breach.
  - Published: 2023-05-31
- Finding
  - Evidence: Effective complaints handling system with clear communication to complainants, resolving previous deficiencies.
  - Published: 2023-05-31
- Finding
  - Evidence: Personalised care plans created with people's involvement, reflecting individual preferences, diversity, language and communication needs.
  - Published: 2023-05-31
- Finding
  - Evidence: Staff received classroom-based training, structured induction with shadowing, and felt well supported by management.
  - Published: 2023-05-31
- Finding
  - Evidence: Robust recruitment and staffing processes implemented, resolving previous Regulation 19 breach; people reported consistent, punctual care workers.
  - Published: 2023-05-31
- Finding
  - Evidence: Medicines safely managed with detailed risk assessments, regular auditing and staff training, resolving previous Regulation 12 breach.
  - Published: 2023-05-31

### responsive

- Finding
  - End of life care and support
  - Published: 2023-05-31
- Finding
  - Meeting people's communication needs
  - Published: 2023-05-31
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-05-31
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-05-31

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-05-31
- Finding
  - Preventing and controlling infection
  - Published: 2023-05-31
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-05-31
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-31
- Finding
  - Staffing and recruitment
  - Published: 2023-05-31
- Finding
  - Using medicines safely
  - Published: 2023-05-31

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-05-31
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-05-31
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-05-31
- Finding
  - Continuous learning and improving care
  - Published: 2023-05-31

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6088679439

HomeCare Compass is an independent guide and is not affiliated with the CQC.