# Because We Care Northampton

*Operated by Because We Care Northampton Ltd.*

Because We Care Northampton is a CQC-regulated home-care agency in Northampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Inadequate |
| Safe | Inadequate |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Inadequate |

Rating published: 25/03/2026

## Practical info

- Postcode: NN2 7LS
- Local authority: West Northamptonshire
- Region: East Midlands
- City: Northampton
- Last CQC check: 25/Mar/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2020-01-29
- Finding
  - Supporting people to express their views and be involved in making decisions
  - Published: 2020-01-29
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2020-01-29

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2020-01-29
- Finding
  - Staff working with other agencies and supporting people to live healthier lives
  - Published: 2020-01-29
- Finding
  - Supporting people to eat and drink enough
  - Published: 2020-01-29
- Finding
  - Assessing people's needs and choices
  - Published: 2020-01-29
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: The registered manager was committed to providing personalised care and was open to making improvements following inspection.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff empowered people to maintain independence and supported them to manage their healthcare needs.
  - Published: 2020-01-29
- Finding
  - Evidence: Medication Administration Records were completed and medicines were safely stored.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff understood safeguarding procedures and how to report concerns to external organisations.
  - Published: 2020-01-29
- Finding
  - Evidence: People received their care at the times they required it, and staff stayed for the required length of time.
  - Published: 2020-01-29
- Finding
  - Evidence: People were treated with kindness, dignity and respect; one person said 'They're wonderful. I couldn't do without them.'
  - Published: 2020-01-29
- **record_keeping** _(moderate)_
  - Evidence: The registered manager confirmed they visited every person at least once a week however no formal processes were followed and no records were maintained.
  - Published: 2020-01-29
- **incident_learning** _(minor)_
  - Evidence: The small staff team worked together to discuss what worked best for people however these meetings were not recorded and there was a risk that learning opportunities could be missed.
  - Published: 2020-01-29

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2020-01-29
- Finding
  - Meeting people's communication needs
  - Published: 2020-01-29
- Finding
  - End of life care and support
  - Published: 2020-01-29
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2020-01-29

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2020-01-29
- Finding
  - Using medicines safely
  - Published: 2020-01-29
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2020-01-29
- Finding
  - Learning lessons when things go wrong
  - Published: 2020-01-29
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2020-01-29
- Finding
  - Staffing and recruitment
  - Published: 2020-01-29

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2020-01-29
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2020-01-29
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2020-01-29
- Finding
  - Managers and staff being clear about their roles; continuous learning; working in partnership
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6081634380

HomeCare Compass is an independent guide and is not affiliated with the CQC.