# My Homecare Milton Keynes

*Operated by Bryson House Ltd.*

My Homecare Milton Keynes is a CQC-regulated home-care agency in Milton Keynes.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/02/2020

## Practical info

- Postcode: MK2 3HU
- Registered manager: Sturridge, Olive
- Local authority: Milton Keynes
- Region: South East
- City: Milton Keynes
- Last CQC check: 08/Feb/2020 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Quality audits and checks were carried out regularly, with actions taken to address minor errors.
  - Published: 2020-02-08
- Finding
  - Evidence: Leadership was open, transparent and receptive to feedback; staff felt well supported.
  - Published: 2020-02-08
- Finding
  - Evidence: Complaints policy in place; no complaints received; people felt comfortable raising concerns with the manager.
  - Published: 2020-02-08
- Finding
  - Evidence: People were supported to maintain independence and involved in care planning decisions.
  - Published: 2020-02-08
- Finding
  - Evidence: Care plans were personalised, regularly reviewed and reflected individual needs, preferences and dietary requirements.
  - Published: 2020-02-08
- Finding
  - Evidence: People and relatives praised staff for being kind, compassionate and going beyond the call of duty.
  - Published: 2020-02-08
- Finding
  - Evidence: Staff completed the Care Certificate on induction and received ongoing training in medication, safeguarding and infection control.
  - Published: 2020-02-08
- Finding
  - Evidence: Medicines were safely managed with accurate MAR records and trained staff.
  - Published: 2020-02-08
- Finding
  - Evidence: Safe recruitment practices ensured only suitable staff were employed; staffing levels were sufficient.
  - Published: 2020-02-08
- Finding
  - Evidence: People felt safe and staff consistently followed safeguarding protocols and whistleblowing procedures.
  - Published: 2020-02-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6068916716

HomeCare Compass is an independent guide and is not affiliated with the CQC.