# Plymouth City Council Independence@Home Service

*Operated by Plymouth City Council.*

Plymouth City Council Independence@Home Service is a CQC-regulated home-care agency in Plymouth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/12/2019

## Practical info

- Postcode: PL1 3BJ
- Registered manager: Finnegan, Jacqueline
- Local authority: Plymouth
- Region: South West
- City: Plymouth
- Last CQC check: 06/Dec/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-05-06
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-05-06
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-05-06

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-06
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-05-06
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-05-06
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-05-06
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-05-06

### Other

- Finding
  - Evidence: End of life care delivered in partnership with relatives and community healthcare professionals
  - Published: 2023-05-06
- Finding
  - Evidence: Staff received regular supervision, appraisals, direct observations and competency assessments
  - Published: 2023-05-06
- Finding
  - Evidence: Person-centred ethos of 'enable not disable' with people fully involved in goal-setting and care planning
  - Published: 2023-05-06
- Finding
  - Evidence: Robust quality assurance and governance systems including service improvement plan and regular audits
  - Published: 2023-05-06
- Finding
  - Evidence: Strong multi-agency working with Livewell Southwest, occupational therapist, community nurses and GPs
  - Published: 2023-05-06
- Finding
  - Evidence: Medicines administered safely by trained and competency-assessed staff with audit checks in place
  - Published: 2023-05-06
- Finding
  - Evidence: Sufficient staffing levels with flexible, reablement-focused visit approach and consistent staff allocation
  - Published: 2023-05-06
- Finding
  - Evidence: People felt safe and well cared for; staff were described as kind, caring and compassionate
  - Published: 2023-05-06
- **care_planning** _(moderate)_
  - Evidence: one person's care plan did not describe how staff should care for their catheter. In another, for a person who was only able to stand for a short period of time, there was no guidance
  - Published: 2023-05-06

### responsive

- Finding
  - End of life care and support
  - Published: 2023-05-06
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-05-06
- Finding
  - Meeting people's communication needs
  - Published: 2023-05-06
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-05-06

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-05-06
- Finding
  - Preventing and controlling infection
  - Published: 2023-05-06
- Finding
  - Using medicines safely
  - Published: 2023-05-06
- Finding
  - Staffing and recruitment
  - Published: 2023-05-06
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-05-06
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-06

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2023-05-06
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-05-06
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-05-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6065961676

HomeCare Compass is an independent guide and is not affiliated with the CQC.