# Focus Care Professionals Ltd

Focus Care Professionals Ltd is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 14/03/2023

## Practical info

- Postcode: N15 4QL
- Local authority: Haringey
- Region: London
- City: London
- Last CQC check: 14/Mar/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-03-14
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-03-14
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-03-14

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-14
- Finding
  - Staff working with other agencies; Supporting people to live healthier lives
  - Published: 2023-03-14
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-14
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-14
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-14

### Other

- Finding
  - Evidence: Complaints handling processes were in place and relatives felt able to raise concerns.
  - Published: 2023-03-14
- Finding
  - Evidence: Systems were in place for recording incidents and accidents.
  - Published: 2023-03-14
- Finding
  - Evidence: The service worked alongside healthcare professionals to support people's health needs.
  - Published: 2023-03-14
- Finding
  - Evidence: People were involved in making decisions about their care and relatives felt listened to.
  - Published: 2023-03-14
- Finding
  - Evidence: Staff had access to sufficient PPE and infection control measures were in place.
  - Published: 2023-03-14
- Finding
  - Evidence: Staffing levels met people's needs and staff arrived on time.
  - Published: 2023-03-14
- Finding
  - Evidence: People's independence was encouraged by staff.
  - Published: 2023-03-14
- Finding
  - Evidence: People's cultural and religious needs were respected, including food preparation according to cultural requirements.
  - Published: 2023-03-14

### responsive

- Finding
  - End of life care and support
  - Published: 2023-03-14
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-14
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-14
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-03-14

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-03-14
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-14
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-14
- Finding
  - Staffing and recruitment
  - Published: 2023-03-14
- Finding
  - Assessing risk, safety monitoring and management; Using medicines safely
  - Published: 2023-03-14

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-03-14
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-03-14
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-03-14
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-14
- Finding
  - Managers and staff being clear about their roles; quality performance, risks and regulatory requirements
  - Published: 2023-03-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6065776969

HomeCare Compass is an independent guide and is not affiliated with the CQC.