# Elmar Home Care Ltd - Horsforth

*Operated by Elmar Home Care Limited.*

Elmar Home Care Ltd - Horsforth is a CQC-regulated home-care agency in Leeds.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 26/07/2023

## Practical info

- Postcode: LS18 4QD
- Registered manager: Newman, Nicola
- Local authority: Leeds
- Region: Yorkshire & Humberside
- City: Leeds
- Last CQC check: 26/Jul/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-07-26
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-07-26
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-07-26
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-07-26
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-07-26

### Other

- Finding
  - Evidence: Sufficient staffing levels to meet people's needs consistently
  - Published: 2023-07-26
- Finding
  - Evidence: Registered manager understood duty of candour and notified CQC of notifiable incidents
  - Published: 2023-07-26
- Finding
  - Evidence: Provider worked in partnership with local authority and health and social care professionals
  - Published: 2023-07-26
- Finding
  - Evidence: Complaints policy in place with evidence of follow-up actions taken
  - Published: 2023-07-26
- Finding
  - Evidence: Service was working within the principles of the Mental Capacity Act 2005
  - Published: 2023-07-26
- Finding
  - Evidence: Staff supported people to access healthcare professionals and community activities
  - Published: 2023-07-26
- Finding
  - Evidence: People and relatives were involved in developing care plans with preferences recorded
  - Published: 2023-07-26
- Finding
  - Evidence: Care plans were person-centred including pictorial formats and translated languages
  - Published: 2023-07-26
- Finding
  - Evidence: People felt safe and staff were knowledgeable about safeguarding and abuse prevention
  - Published: 2023-07-26
- Finding
  - Evidence: Medicines were managed safely with accurate MARs and staff competency assessed
  - Published: 2023-07-26

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-07-26
- Finding
  - Supporting people to develop and maintain relationships; support to follow interests and activities
  - Published: 2023-07-26
- Finding
  - Meeting people's communication needs
  - Published: 2023-07-26
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-07-26
- Finding
  - End of life care and support
  - Published: 2023-07-26

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-07-26
- Finding
  - Using medicines safely
  - Published: 2023-07-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-07-26
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-07-26
- Finding
  - Staffing and recruitment
  - Published: 2023-07-26

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-07-26
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-07-26
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-07-26
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-07-26
- Finding
  - Managers and staff being clear about their roles; Continuous learning and improving care
  - Published: 2023-07-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6065416784

HomeCare Compass is an independent guide and is not affiliated with the CQC.