# 365 Divine Care

*Operated by 365 Divine Care LTD.*

365 Divine Care is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/08/2022

## Practical info

- Postcode: SW16 3QF
- Registered manager: Dumbuya, Michael
- Local authority: Lambeth
- Region: London
- City: London
- Last CQC check: 13/Aug/2022 - 00:00

## Inspection findings

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2024-03-13
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-03-13
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-03-13
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-03-13
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-03-13

### Other

- Finding
  - Evidence: High satisfaction levels reported by people, relatives and staff in surveys and direct feedback
  - Published: 2024-03-13
- Finding
  - Evidence: Provider worked in partnership with occupational therapists, district nursing teams and other community professionals
  - Published: 2024-03-13
- Finding
  - Evidence: Registered manager demonstrated openness to learning; introduced monthly newsletter and 'carer of the month' award
  - Published: 2024-03-13
- Finding
  - Evidence: Quality assurance improved with unannounced spot checks, telephone monitoring, and daily log reviews
  - Published: 2024-03-13
- Finding
  - Evidence: Person-centred care plans capturing likes, dislikes, communication needs, dietary preferences and end of life wishes
  - Published: 2024-03-13
- Finding
  - Evidence: Staff receive regular supervision, annual appraisals, face-to-face and e-learning training including medicines and safeguarding
  - Published: 2024-03-13
- Finding
  - Evidence: Risk assessments reviewed and fully completed with detailed management plans including moving and handling guidance
  - Published: 2024-03-13
- Finding
  - Evidence: Medicines management systems improved to safe standard with supervisor/manager checks for accuracy
  - Published: 2024-03-13
- Finding
  - Evidence: Robust recruitment procedures with comprehensive staff files including DBS checks, right to work, and interview notes
  - Published: 2024-03-13
- Finding
  - Evidence: Provider resolved all previous breaches of regulation 12 (safe care and treatment) and regulation 18 (staffing) found at last inspection
  - Published: 2024-03-13

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-03-13
- Finding
  - Planning personalised care to ensure people have choice and control; End of life care and support
  - Published: 2024-03-13
- Finding
  - Meeting people's communication needs
  - Published: 2024-03-13

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-03-13
- Finding
  - Preventing and controlling infection
  - Published: 2024-03-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-03-13
- Finding
  - Staffing and recruitment
  - Published: 2024-03-13
- Finding
  - Using medicines safely
  - Published: 2024-03-13
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-03-13

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-03-13
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2024-03-13
- Finding
  - How the provider understands and acts on the duty of candour; Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-03-13
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2024-03-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6065189319

HomeCare Compass is an independent guide and is not affiliated with the CQC.