# Simplified Staffing Limited Highland House

*Operated by Simplified Staffing Limited.*

Simplified Staffing Limited Highland House is a CQC-regulated home-care agency in Mitcham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/06/2023

## Practical info

- Postcode: CR4 3TD
- Registered manager: Fadipe, Joyce Iyamu
- Local authority: Merton
- Region: London
- City: Mitcham
- Last CQC check: 01/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-05-18

### Other

- Finding
  - Evidence: Provider now over-staffed following recruitment drive, ensuring continuity of familiar staff for each person
  - Published: 2023-06-01
- Finding
  - Evidence: Staff receive robust induction mapped to the Care Certificate, with shadowing of experienced colleagues
  - Published: 2023-06-01
- Finding
  - Evidence: Open and inclusive culture with monthly welfare calls, quarterly home monitoring visits and annual satisfaction surveys
  - Published: 2023-06-01
- Finding
  - Evidence: Person-centred, up-to-date care plans with detailed risk assessments regularly reviewed as needs change
  - Published: 2023-06-01
- Finding
  - Evidence: Quality assurance and compliance manager role created post-inspection to oversee governance and continuous improvement
  - Published: 2023-06-01
- Finding
  - Evidence: Medicines systems well-organised with electronic records, no omissions found; competency regularly assessed
  - Published: 2023-06-01
- Finding
  - Evidence: Thorough pre-employment checks including DBS, right to work, identity and character references now consistently followed
  - Published: 2023-06-01
- Finding
  - Evidence: Electronic call monitoring system effectively coordinates and flags missed or late visits in real time
  - Published: 2023-06-01

### responsive

- Finding
  - End of life care and support
  - Published: 2022-05-18
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-18
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-18
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-05-18

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-06-01
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-01
- Finding
  - Preventing and controlling infection
  - Published: 2023-06-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-01
- Finding
  - Using medicines safely
  - Published: 2023-06-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-06-01
- Finding
  - Staffing and recruitment
  - Published: 2023-06-01

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-06-01
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering equality characteristics
  - Published: 2023-06-01
- Finding
  - Planning and promoting person-centred, high-quality care and support; duty of candour
  - Published: 2023-06-01
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; continuous learning
  - Published: 2023-06-01
- Finding
  - Duty of candour
  - Published: 2022-05-18
- Finding
  - Working in partnership with others
  - Published: 2022-05-18
- Finding
  - Continuous learning and improving care
  - Published: 2022-05-18
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-05-18
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-05-18
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-05-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6061472539

HomeCare Compass is an independent guide and is not affiliated with the CQC.