# Carepoint Services (Beckenham)

*Operated by Carepoint Services Limited.*

Carepoint Services (Beckenham) is a CQC-regulated home-care agency in Beckenham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/01/2021

## Practical info

- Postcode: BR3 1BN
- Registered manager: Brown, Sarah
- Local authority: Bromley
- Region: London
- City: Beckenham
- Last CQC check: 19/Jan/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2021-07-31
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2021-07-31
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2021-07-31

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2021-07-31
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2021-07-31
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2021-07-31
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2021-07-31
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2021-07-31

### Other

- Finding
  - Evidence: People involved in care planning with regular reviews and surveys to capture feedback
  - Published: 2021-07-31
- Finding
  - Evidence: Staff trained in equality, diversity, MCA, end of life care, dementia and infection control
  - Published: 2021-07-31
- Finding
  - Evidence: Positive partnership working with health and social care professionals including GPs, district nurses and local authorities
  - Published: 2021-07-31
- Finding
  - Evidence: Effective quality monitoring systems including spot checks, care plan audits and accident/incident trend analysis
  - Published: 2021-07-31
- Finding
  - Evidence: Medicines administered safely with accurate MARs regularly audited by office staff
  - Published: 2021-07-31
- Finding
  - Evidence: Staff demonstrated strong safeguarding knowledge and management acted appropriately on concerns
  - Published: 2021-07-31
- Finding
  - Evidence: Consistent staffing with regular carers visiting people, arriving on time and staying full call duration
  - Published: 2021-07-31
- Finding
  - Evidence: Robust recruitment procedures including DBS checks, employment history and references
  - Published: 2021-07-31

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2021-07-31
- Finding
  - Meeting people's communication needs
  - Published: 2021-07-31
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2021-07-31
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences; end of life care and support
  - Published: 2021-07-31

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2021-07-31
- Finding
  - Learning lessons when things go wrong
  - Published: 2021-07-31
- Finding
  - Using medicines safely
  - Published: 2021-07-31
- Finding
  - Staffing and recruitment
  - Published: 2021-07-31
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2021-07-31
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2021-07-31

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2021-07-31
- Finding
  - Working in partnership with others
  - Published: 2021-07-31
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2021-07-31
- Finding
  - Planning and promoting person-centred, high-quality care and support with openness
  - Published: 2021-07-31

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6056948539

HomeCare Compass is an independent guide and is not affiliated with the CQC.