# BYS Care & Training Services Ltd

BYS Care & Training Services Ltd is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/03/2020

## Practical info

- Postcode: W12 7EH
- Registered manager: Rodney, Orissa
- Local authority: Hammersmith and Fulham
- Region: London
- City: London
- Last CQC check: 07/Mar/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2025-06-25
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2025-06-25
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2025-06-25

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2025-06-25
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2025-06-25
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2025-06-25
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2025-06-25
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2025-06-25

### Other

- Finding
  - Evidence: Cultural diversity, equality and individual preferences were respected and embedded in care planning.
  - Published: 2025-06-25
- Finding
  - Evidence: Regular quality audits, spot checks, satisfaction surveys and monthly staff meetings were in place.
  - Published: 2025-06-25
- Finding
  - Evidence: Registered manager demonstrated transparency, duty of candour awareness and strong regulatory understanding.
  - Published: 2025-06-25
- Finding
  - Evidence: People received consistent care from regular staff, supporting positive relationships.
  - Published: 2025-06-25
- Finding
  - Evidence: Care plans were person-centred, holistic and reviewed when needs changed.
  - Published: 2025-06-25
- Finding
  - Evidence: Staff received face-to-face mandatory training delivered by a qualified registered manager, covering safeguarding, MCA, infection control and more.
  - Published: 2025-06-25
- Finding
  - Evidence: Electronic monitoring system used to track staff punctuality and visit duration with no issues identified.
  - Published: 2025-06-25
- Finding
  - Evidence: Robust recruitment and selection processes including DBS checks and references.
  - Published: 2025-06-25

### responsive

- Finding
  - End of life care and support
  - Published: 2025-06-25
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2025-06-25
- Finding
  - Meeting people's communication needs
  - Published: 2025-06-25
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2025-06-25

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2025-06-25
- Finding
  - Preventing and controlling infection
  - Published: 2025-06-25
- Finding
  - Using medicines safely
  - Published: 2025-06-25
- Finding
  - Staffing and recruitment
  - Published: 2025-06-25
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2025-06-25
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-06-25

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2025-06-25
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2025-06-25
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2025-06-25
- Finding
  - Planning and promoting person-centred, high-quality care and understanding duty of candour
  - Published: 2025-06-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6028139214

HomeCare Compass is an independent guide and is not affiliated with the CQC.