# Mellowcare Ltd

Mellowcare Ltd is a CQC-regulated home-care agency in Derby.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/06/2022

## Practical info

- Postcode: DE23 6RH
- Local authority: Derby
- Region: East Midlands
- City: Derby
- Last CQC check: 10/Jun/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-06-10
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-06-10
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-06-10

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-06-10
- Finding
  - Supporting people to eat and drink enough; access healthcare services
  - Published: 2022-06-10
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-06-10
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-06-10

### Other

- Finding
  - Evidence: Good partnership working with healthcare professionals (e.g. SALT, falls team)
  - Published: 2022-06-10
- Finding
  - Evidence: Proactive approach to improvement since last inspection (rating improved from Requires Improvement to Good)
  - Published: 2022-06-10
- Finding
  - Evidence: Manager provides good oversight with regular audits, supervisions, appraisals and spot checks
  - Published: 2022-06-10
- Finding
  - Evidence: Meeting the Accessible Information Standard
  - Published: 2022-06-10
- Finding
  - Evidence: Person-centred care plans celebrating diversity (e.g. care plan translated into French, religious worship arranged at home)
  - Published: 2022-06-10
- Finding
  - Evidence: Staff trained in safeguarding and confident to report concerns
  - Published: 2022-06-10
- Finding
  - Evidence: Safe recruitment with DBS, references and identity checks
  - Published: 2022-06-10
- Finding
  - Evidence: Comprehensive risk assessments attached to care plans
  - Published: 2022-06-10

### responsive

- Finding
  - End of life care and support
  - Published: 2022-06-10
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-10
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2022-06-10
- Finding
  - Meeting people's communication needs
  - Published: 2022-06-10
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-06-10

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-06-10
- Finding
  - Preventing and controlling infection
  - Published: 2022-06-10
- Finding
  - Staffing and recruitment
  - Published: 2022-06-10
- Finding
  - Using medicines safely
  - Published: 2022-06-10
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-06-10
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-10

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-06-10
- Finding
  - Promoting a positive culture; engaging and involving people, public and staff
  - Published: 2022-06-10
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-06-10
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-06-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6027939258

HomeCare Compass is an independent guide and is not affiliated with the CQC.