# Scarborough Home Support

*Operated by North Yorkshire Council.*

Scarborough Home Support is a CQC-regulated home-care agency in Scarborough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/12/2019

## Practical info

- Postcode: YO11 1DZ
- Registered manager: Jordan, Jane
- Local authority: North Yorkshire
- Region: Yorkshire & Humberside
- City: Scarborough
- Last CQC check: 17/Dec/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-12-17
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-12-17
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2019-12-17

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-12-17
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2019-12-17
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2019-12-17
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2019-12-17
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2019-12-17

### Other

- Finding
  - Evidence: Strong partnership working with professionals and independence coordinators
  - Published: 2019-12-17
- Finding
  - Evidence: Effective quality assurance systems in place with timely action on shortfalls
  - Published: 2019-12-17
- Finding
  - Evidence: Registered managers promoted an open, transparent, person-centred culture
  - Published: 2019-12-17
- Finding
  - Evidence: Staff treated people with dignity, respect and promoted independence
  - Published: 2019-12-17
- Finding
  - Evidence: People were fully involved in care planning and supported to make their own decisions
  - Published: 2019-12-17
- Finding
  - Evidence: Staff received comprehensive induction, regular supervision, competency checks and annual appraisals
  - Published: 2019-12-17
- Finding
  - Evidence: Medicines administered safely with regular audits and competency checks
  - Published: 2019-12-17
- Finding
  - Evidence: Consistent, safely recruited staff arrived on time and people knew them well
  - Published: 2019-12-17
- Finding
  - Evidence: People felt safe and staff had been trained to identify and respond to safeguarding concerns
  - Published: 2019-12-17
- **care_planning** _(minor)_
  - Evidence: Care plans contained some person-centred information. These could be further adapted to details exactly what support was required and how goals would be met.
  - Published: 2019-12-17

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-12-17
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2019-12-17
- Finding
  - Meeting people's communication needs
  - Published: 2019-12-17
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2019-12-17

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2019-12-17
- Finding
  - Using medicines safely
  - Published: 2019-12-17
- Finding
  - Staffing and recruitment
  - Published: 2019-12-17
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2019-12-17
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2019-12-17

### well_led

- Finding
  - Working in partnership with others
  - Published: 2019-12-17
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2019-12-17
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2019-12-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6023545231

HomeCare Compass is an independent guide and is not affiliated with the CQC.