# Anna Home Care

*Operated by Anna Home Care Ltd.*

Anna Home Care is a CQC-regulated home-care agency in Poole.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 18/03/2020

## Practical info

- Postcode: BH14 0AX
- Registered manager: McBride, Vanessa
- Local authority: Bournemouth, Christchurch and Poole
- Region: South West
- City: Poole
- Last CQC check: 18/Mar/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2025-04-09
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2025-04-09
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2025-04-09

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance (MCA)
  - Published: 2025-04-09
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2025-04-09
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2025-04-09
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2025-04-09
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2025-04-09

### Other

- Finding
  - Evidence: Communication needs assessed and shared with external professionals via care passports
  - Published: 2025-04-09
- Finding
  - Evidence: Good partnership working with GPs, district nurses, social workers and occupational therapists
  - Published: 2025-04-09
- Finding
  - Evidence: Effective quality assurance through audits, spot checks and regular team meetings
  - Published: 2025-04-09
- Finding
  - Evidence: Positive, open and supportive workplace culture with low staff turnover and high staff satisfaction
  - Published: 2025-04-09
- Finding
  - Evidence: Health professionals praised the service highly: 'They are thinking about their clients 100% of the time'
  - Published: 2025-04-09
- Finding
  - Evidence: Strong staff induction, training, supervision, spot checks and appraisal processes
  - Published: 2025-04-09
- Finding
  - Evidence: Thorough person-centred care planning with regular reviews involving people and relatives
  - Published: 2025-04-09
- Finding
  - Evidence: Medicines managed safely with appropriate training, competency assessments and audited MAR records
  - Published: 2025-04-09
- Finding
  - Evidence: Robust recruitment and selection procedures to reduce risk of unsuitable staff
  - Published: 2025-04-09
- Finding
  - Evidence: Staff demonstrated strong safeguarding awareness and people consistently reported feeling safe
  - Published: 2025-04-09

### responsive

- Finding
  - End of life care and support
  - Published: 2025-04-09
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2025-04-09
- Finding
  - Meeting people's communication needs
  - Published: 2025-04-09
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2025-04-09

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2025-04-09
- Finding
  - Using medicines safely
  - Published: 2025-04-09
- Finding
  - Staffing and recruitment
  - Published: 2025-04-09
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2025-04-09
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-04-09

### well_led

- Finding
  - Engaging and involving people, continuous learning and improving care; working in partnership
  - Published: 2025-04-09
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2025-04-09
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2025-04-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6023340639

HomeCare Compass is an independent guide and is not affiliated with the CQC.