# Tenda Hands Homecare

*Operated by Tenda Hands HomeCare Ltd.*

Tenda Hands Homecare is a CQC-regulated home-care agency in Northolt.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: UB5 5AG
- Registered manager: Okoroba, Rita
- Local authority: Ealing
- Region: London
- City: Northolt
- Last CQC check: 14/May/2025 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-09-24
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-09-24
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-09-24
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-09-24

### Other

- Finding
  - Evidence: The provider worked in partnership with health and social care professionals including district nurses and GPs.
  - Published: 2024-09-24
- Finding
  - Evidence: Care plans documented equality characteristics and staff were able to communicate in multiple languages.
  - Published: 2024-09-24
- Finding
  - Evidence: The service supported people in the least restrictive way possible in line with Mental Capacity Act principles.
  - Published: 2024-09-24
- Finding
  - Evidence: Medication Administration Records viewed were of good standard with no gaps or omissions.
  - Published: 2024-09-24
- Finding
  - Evidence: Supervision and self-appraisal processes were in place and discussed with care workers annually.
  - Published: 2024-09-24
- Finding
  - Evidence: New staff completed an induction using the Care Certificate framework and had access to ongoing training and annual refreshers.
  - Published: 2024-09-24
- Finding
  - Evidence: Care workers had completed infection prevention and control training and were supplied with appropriate PPE.
  - Published: 2024-09-24
- Finding
  - Evidence: Staff were aware of their responsibility to report allegations of abuse and people reported feeling safe with care workers.
  - Published: 2024-09-24
- **incident_learning** _(minor)_
  - Evidence: The provider had systems in place to respond if things went wrong, however they were not reviewed to see how they could be prevented from happening again.
  - Published: 2024-09-24
- **staff_training** _(moderate)_
  - Evidence: the risk assessments lacked detail and guidance for care workers in how to manage the risks in relation to medicines assistance safely.
  - Published: 2024-09-24
- **record_keeping** _(moderate)_
  - Evidence: around 50% of calls were improperly logged. Improperly logged calls meant care workers did not log in or log out.
  - Published: 2024-09-24
- **governance** _(critical)_
  - Evidence: The electronic call monitoring system did not effectively alert the provider to late and missed calls. The auditing of staff recruitment records did not highlight the shortfalls we found.
  - Published: 2024-09-24
- **person_centred_care** _(moderate)_
  - Evidence: I cannot remember doing a care plan with them. Someone came out a few weeks ago asking questions. I am not entirely happy with the care; it isn't the way I want it.
  - Published: 2024-09-24

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-09-24
- Finding
  - Meeting people's communication needs
  - Published: 2024-09-24
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-09-24

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-09-24
- Finding
  - Preventing and controlling infections
  - Published: 2024-09-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-09-24
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-09-24
- Finding
  - Using medicines safely
  - Published: 2024-09-24
- Finding
  - Staffing and recruitment
  - Published: 2024-09-24

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-09-24
- Finding
  - Continuous learning and improving care
  - Published: 2024-09-24
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-09-24
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-09-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-6022527013

HomeCare Compass is an independent guide and is not affiliated with the CQC.