# Main Office

*Operated by RT-Care Solution Limited.*

Main Office is a CQC-regulated home-care agency in Leicester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 16/03/2024

## Practical info

- Postcode: LE3 0PD
- Registered manager: Taruvinga, Richard
- Local authority: Leicester
- Region: East Midlands
- City: Leicester
- Last CQC check: 16/Mar/2024 - 00:00

## Inspection findings

### effective

- Finding
  - Staff working with other agencies; supporting people to live healthier lives and access healthcare
  - Published: 2025-10-01
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2025-10-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2025-10-01
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2025-10-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2025-10-01

### Other

- Finding
  - Evidence: Registered manager responded immediately during inspection to implement missing risk assessments and complete medicines audit.
  - Published: 2025-10-01
- Finding
  - Evidence: PPE use was consistent and monitored by the registered manager.
  - Published: 2025-10-01
- Finding
  - Evidence: Effective partnership working with health and social care professionals was maintained.
  - Published: 2025-10-01
- Finding
  - Evidence: Open culture: people and staff felt able to raise concerns with an approachable registered manager.
  - Published: 2025-10-01
- Finding
  - Evidence: Staff were described as highly passionate, going above and beyond, and people felt safe and happy with care.
  - Published: 2025-10-01
- Finding
  - Evidence: Pre-employment checks including DBS were completed; provider no longer in breach of Regulation 19.
  - Published: 2025-10-01
- Finding
  - Evidence: Staff completed inductions and received supervision every 3 months, which staff found supportive.
  - Published: 2025-10-01
- Finding
  - Evidence: Staff received training including health-specific areas such as Diabetes, Learning Disabilities and Autism, and catheter care.
  - Published: 2025-10-01
- **incident_learning** _(minor)_
  - Evidence: There was a lack of notifications submitted which meant full assurances around embedded practice was not obtained during this inspection.
  - Published: 2025-10-01
- **consent_capacity** _(moderate)_
  - Evidence: Mental capacity assessments had not been completed for people...we could not assess if good practice was fully embedded at the service.
  - Published: 2025-10-01
- **care_planning** _(moderate)_
  - Evidence: Some care plans were not always reflective of people's needs...discrepancies in information recorded around people's care needs, to what staff were providing.
  - Published: 2025-10-01
- **record_keeping** _(moderate)_
  - Evidence: Accidents and incidents were kept in two different places which meant the monitoring audit completed did not contain all incidents that had occurred.
  - Published: 2025-10-01
- **governance** _(critical)_
  - Evidence: Audits were completed but not always accurately which meant concerns and issues were not identified in a timely manner.
  - Published: 2025-10-01
- **care_planning** _(critical)_
  - Evidence: Some people did not have risk assessments in place for specific health conditions such as Parkinson's Disease and Dementia.
  - Published: 2025-10-01

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2025-10-01
- Finding
  - Preventing and controlling infection
  - Published: 2025-10-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-10-01
- Finding
  - Staffing and recruitment
  - Published: 2025-10-01
- Finding
  - Assessing risk, safety monitoring and management; Using medicines safely
  - Published: 2025-10-01

### well_led

- Finding
  - Working in partnership with others
  - Published: 2025-10-01
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2025-10-01
- Finding
  - Continuous learning and improving care
  - Published: 2025-10-01
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2025-10-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2025-10-01
- Finding
  - Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements
  - Published: 2025-10-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5986231138

HomeCare Compass is an independent guide and is not affiliated with the CQC.