# Caremark Hinckley Bosworth Blaby & Leicester

*Operated by SVK Care Ltd.*

Caremark Hinckley Bosworth Blaby & Leicester is a CQC-regulated home-care agency in Wigston.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: LE18 4WS
- Registered manager: Caney, Joanne
- Local authority: Leicestershire
- Region: East Midlands
- City: Wigston
- Last CQC check: 20/Oct/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Registered manager aware of duty of candour responsibilities and CQC/local authority notification duties.
  - Published: 2023-08-11
- Finding
  - Evidence: Open, person-centred culture with newsletters and meetings used to share information with people, relatives and staff.
  - Published: 2023-08-11
- Finding
  - Evidence: Provider worked in partnership with local authority and health and social care professionals.
  - Published: 2023-08-11
- Finding
  - Evidence: Staff received ongoing training with competency and performance reviewed regularly.
  - Published: 2023-08-11
- Finding
  - Evidence: New and improved governance systems continually assessed, monitored and reviewed quality and safety.
  - Published: 2023-08-11
- Finding
  - Evidence: Infection prevention and control best practice followed, including PPE spot checks by management.
  - Published: 2023-08-11
- Finding
  - Evidence: Accidents and incidents recorded, acted upon and analysed for learning opportunities.
  - Published: 2023-08-11
- Finding
  - Evidence: Medicines managed and administered safely with staff training and competency assessments in place.
  - Published: 2023-08-11
- Finding
  - Evidence: Staff recruited safely with DBS checks and references completed before starting work.
  - Published: 2023-08-11
- Finding
  - Evidence: Risks to people's health and well-being had been assessed and planned for with detailed staff guidance, and no missed calls with minimal late calls.
  - Published: 2023-08-11
- **staffing_levels** _(minor)_
  - Evidence: A small number of staff felt support, communication, and staffing at weekends could be improved upon.
  - Published: 2023-08-11
- **governance** _(minor)_
  - Evidence: We identified, the analysis was not fully reflective of the feedback received and gave limited useful information to support the service to develop.
  - Published: 2023-08-11
- Finding
  - Evidence: The service worked in partnership with other professionals, incorporating advice into risk assessments.
  - Published: 2022-07-29
- Finding
  - Evidence: The registered manager had a good understanding of the duty of candour and had an appropriate policy in place.
  - Published: 2022-07-29
- Finding
  - Evidence: All staff had undertaken a satisfactory DBS check.
  - Published: 2022-07-29
- Finding
  - Evidence: Safeguarding issues had been reported to the local safeguarding team and notifications submitted to CQC.
  - Published: 2022-07-29
- Finding
  - Evidence: Staff understood abuse and had received safeguarding training, and felt confident reporting concerns.
  - Published: 2022-07-29
- Finding
  - Evidence: People and their relatives told us they felt safe when receiving care.
  - Published: 2022-07-29
- **other** _(critical)_
  - Evidence: Staff were not always recruited safely... not all had two references or full employment histories.
  - Published: 2022-07-29
- **communication_with_families** _(moderate)_
  - Evidence: There was a lack of systems and processes in place to ensure people were reliably informed about changes to their care workers.
  - Published: 2022-07-29
- **person_centred_care** _(moderate)_
  - Evidence: People did not always receive person centred care... 'I never know when they are coming,' and another said, 'They don't let me know if they are running late, they just turn up.'
  - Published: 2022-07-29

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-29
- Finding
  - Staffing and recruitment
  - Published: 2022-07-29
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-07-29
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-29
- Finding
  - Using medicines safely
  - Published: 2022-07-29

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-07-29
- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2022-07-29
- Finding
  - Continuous learning and improving care; Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-29
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-07-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-597438191

HomeCare Compass is an independent guide and is not affiliated with the CQC.