# Partnership Care London

*Operated by Partnership Care London Ltd.*

Partnership Care London is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 12/03/2020

## Practical info

- Postcode: E3 4RR
- Registered manager: Hazra, Mohammad
- Local authority: Tower Hamlets
- Region: London
- City: London
- Last CQC check: 12/Mar/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-11-05
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-11-05

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-11-05
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2024-11-05
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-11-05
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-11-05
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-11-05

### Other

- Finding
  - Evidence: Managers proactively contacted families every two months to check satisfaction and offer additional support.
  - Published: 2024-11-05
- Finding
  - Evidence: Strong community links, including with the local community learning disability service and places of worship.
  - Published: 2024-11-05
- Finding
  - Evidence: Regular managerial spot checks and supervisions to monitor staff performance and ensure care standards.
  - Published: 2024-11-05
- Finding
  - Evidence: Person-centred care plans using Makaton, symbols and photographs to support communication and decision-making for people with learning disabilities.
  - Published: 2024-11-05
- Finding
  - Evidence: Safer recruitment processes including DBS checks, right-to-work verification and reference checks.
  - Published: 2024-11-05
- Finding
  - Evidence: Comprehensive risk assessments covering living environments, health conditions and behaviour, with clear risk management guidelines.
  - Published: 2024-11-05
- Finding
  - Evidence: Staff spoke the same language as people and understood their cultural and religious needs, including Bangla-speaking care workers familiar with people's routines.
  - Published: 2024-11-05

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-11-05
- Finding
  - Meeting people's communication needs
  - Published: 2024-11-05
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-11-05

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-11-05
- Finding
  - Using medicines safely
  - Published: 2024-11-05
- Finding
  - Staffing and recruitment
  - Published: 2024-11-05
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2024-11-05
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-11-05

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-11-05
- Finding
  - Engaging and involving people using the service, the public and staff; Continuous learning and improving care
  - Published: 2024-11-05
- Finding
  - How the provider understands and acts on the duty of candour; Managers and staff being clear about their roles
  - Published: 2024-11-05
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-11-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5959407450

HomeCare Compass is an independent guide and is not affiliated with the CQC.