# Next Stage 'A Way Forward' - St Pauls Court

*Operated by Next Stage 'A Way Forward' Ltd.*

Next Stage 'A Way Forward' - St Pauls Court is a CQC-regulated home-care agency in Bury.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/10/2022

## Practical info

- Postcode: BL9 6BF
- Local authority: Bury
- Region: North West
- City: Bury
- Last CQC check: 06/Oct/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Tenant meetings reintroduced enabling people to raise concerns and ideas
  - Published: 2022-10-06
- Finding
  - Evidence: Service action plan outlining goals around staffing, people's experience and environment
  - Published: 2022-10-06
- Finding
  - Evidence: Effective partnership working with health and social care professionals
  - Published: 2022-10-06
- Finding
  - Evidence: Accessible information provided in pictorial, easy read, wipe board and Makaton formats
  - Published: 2022-10-06
- Finding
  - Evidence: Positive feedback from staff, professionals and people about the registered manager
  - Published: 2022-10-06
- Finding
  - Evidence: Safe recruitment procedures with structured rota offering consistent support
  - Published: 2022-10-06
- Finding
  - Evidence: Safe management and administration of prescribed medicines
  - Published: 2022-10-06
- Finding
  - Evidence: Personalised care tailored around people's likes, wishes and preferences
  - Published: 2022-10-06
- Finding
  - Evidence: Comprehensive assessments providing clear direction for staff and reducing risk
  - Published: 2022-10-06
- Finding
  - Evidence: New service model introduced providing structured staffing arrangements and improved support plans
  - Published: 2022-10-06
- **staffing_levels** _(minor)_
  - Evidence: On-going recruitment was taking place to fill current vacancies and increase flexibility.
  - Published: 2022-10-06
- **other** _(minor)_
  - Evidence: People raised concerns about the safety and security of the building and grounds. The registered manager confirmed work to repair the entrance gate had been planned.
  - Published: 2022-10-06
- **safeguarding** _(minor)_
  - Evidence: A concern was raised with us during the inspection. A safeguarding concerns was raised with the local authority.
  - Published: 2022-10-06
- **person_centred_care** _(minor)_
  - Evidence: Feedback from people was mixed about the activities and opportunities available to them. Whilst some people were very active, others felt opportunities were limited.
  - Published: 2022-10-06
- **infection_control** _(minor)_
  - Evidence: Appropriate management plans were put in place following an outbreak at the service to minimise the impact on people.
  - Published: 2022-10-06

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-10-06
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-10-06
- Finding
  - Meeting people's communication needs
  - Published: 2022-10-06
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-10-06

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-10-06
- Finding
  - Using medicines safely
  - Published: 2022-10-06
- Finding
  - Staffing and recruitment
  - Published: 2022-10-06
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2022-10-06
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-10-06

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-10-06
- Finding
  - Engaging and involving people using the service, the public and staff; promoting a positive person-centred culture
  - Published: 2022-10-06
- Finding
  - How the provider understands and acts on the duty of candour; managers and staff being clear about their roles; continuous learning and improving care
  - Published: 2022-10-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5958624352

HomeCare Compass is an independent guide and is not affiliated with the CQC.