# ARCH Care Services Ltd

*Operated by ARCH Care Services Limited.*

ARCH Care Services Ltd is a CQC-regulated home-care agency in Clevedon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/05/2021

## Practical info

- Postcode: BS21 6UU
- Local authority: North Somerset
- Region: South West
- City: Clevedon
- Last CQC check: 26/May/2021 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Good partnership working with GPs, district nurses, social workers and local authorities
  - Published: 2022-04-30
- Finding
  - Evidence: Regular audits of medication, call allocations, safeguarding and incidents with provider oversight
  - Published: 2022-04-30
- Finding
  - Evidence: Positive, supportive culture with staff feeling well-supported by management
  - Published: 2022-04-30
- Finding
  - Evidence: Robust PPE use, infection control training, weekly Covid-19 testing and vaccinations
  - Published: 2022-04-30
- Finding
  - Evidence: Care plans contained individual risk assessments including environment, moving and handling, and falls
  - Published: 2022-04-30
- Finding
  - Evidence: Staff trained in safeguarding with good knowledge of abuse types and reporting routes
  - Published: 2022-04-30
- Finding
  - Evidence: Medicines administered safely with clear guidance and records for staff
  - Published: 2022-04-30
- Finding
  - Evidence: Improvements made to safe recruitment with DBS checks now completed prior to employment, no longer in breach of Regulation 18
  - Published: 2022-04-30
- **leadership** _(minor)_
  - Evidence: Not everyone was familiar with who the registered manager was.
  - Published: 2022-04-30
- **staff_competency** _(minor)_
  - Evidence: on occasions people experienced care delivered by staff who were not familiar to them
  - Published: 2022-04-30
- **infection_control** _(minor)_
  - Evidence: there was no environmental risk assessment in place which confirmed what arrangements staff should follow whilst in the office
  - Published: 2022-04-30

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-30
- Finding
  - Using medicines safely
  - Published: 2022-04-30
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-30
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-30
- Finding
  - Staffing and recruitment
  - Published: 2022-04-30

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-04-30
- Finding
  - Engaging and involving people, public and staff
  - Published: 2022-04-30
- Finding
  - Managers and staff being clear about their roles and regulatory requirements
  - Published: 2022-04-30
- Finding
  - Continuous learning and improving care
  - Published: 2022-04-30
- Finding
  - Promoting a positive, person-centred culture
  - Published: 2022-04-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-593779736

HomeCare Compass is an independent guide and is not affiliated with the CQC.