# Nupath Care Northumberland

*Operated by HH Community Care Limited.*

Nupath Care Northumberland is a CQC-regulated home-care agency in Cramlington.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/12/2019

## Practical info

- Postcode: NE23 7BF
- Registered manager: Vitty, Sandra
- Local authority: Northumberland
- Region: North East
- City: Cramlington
- Last CQC check: 06/Dec/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Open and transparent management culture with audits, checks and proactive issue resolution.
  - Published: 2022-07-13
- Finding
  - Evidence: Hospital passports and communication plans were in place to support people with complex needs.
  - Published: 2022-07-13
- Finding
  - Evidence: Accidents and incidents were recorded, reported and analysed monthly for trends, with lessons shared with staff.
  - Published: 2022-07-13
- Finding
  - Evidence: Effective partnership working with local authority, healthcare professionals and specialist teams.
  - Published: 2022-07-13
- Finding
  - Evidence: Personalised, person-centred support enabled people to have choice, control and independence in their lives.
  - Published: 2022-07-13
- Finding
  - Evidence: Robust recruitment processes and sufficient staffing levels ensured people received their care calls.
  - Published: 2022-07-13
- Finding
  - Evidence: People were treated with dignity, kindness and respect, with many compliments received about the caring attitude of staff.
  - Published: 2022-07-13
- **infection_control** _(minor)_
  - Evidence: We observed one occasion where staff had not used gloves when they should have. This was addressed by the registered manager.
  - Published: 2022-07-13
- **medication_management** _(minor)_
  - Evidence: We did find some minor recording issues, but these had no impact on people. The registered manager addressed these straight away.
  - Published: 2022-07-13
- **staff_training** _(minor)_
  - Evidence: Staff received suitable training although a small number of staff were a little behind. Refresher training was planned.
  - Published: 2022-07-13
- **supervision_appraisal** _(minor)_
  - Evidence: Supervision sessions had not been carried out as regularly as it should for a small number of staff.
  - Published: 2022-07-13
- **record_keeping** _(minor)_
  - Evidence: A small number of care records were in need of some update, but this was being addressed.
  - Published: 2022-07-13
- **consent_capacity** _(moderate)_
  - Evidence: Some decisions made in the best interests of people to maintain their safety were not always fully documented.
  - Published: 2022-07-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5927574072

HomeCare Compass is an independent guide and is not affiliated with the CQC.