# Supreme Care Services Limited

Supreme Care Services Limited is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 30/06/2022

## Practical info

- Postcode: SE1 4RF
- Registered manager: Omekeh, Marho
- Local authority: Southwark
- Region: London
- City: London
- Last CQC check: 15/Oct/2022 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-06-30
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-06-30
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-06-30
- Finding
  - Assessing people's needs and choices; supporting people to eat and drink enough
  - Published: 2022-06-30

### Other

- Finding
  - Evidence: Safeguarding discussed in team meetings and supervisions; senior staff reviewed all safeguarding concerns monthly to ensure lessons learned were identified and shared
  - Published: 2022-10-15
- Finding
  - Evidence: Regular updates sent to people and care staff to inform them of how to protect themselves from potential abuse
  - Published: 2022-10-15
- Finding
  - Evidence: Staff trained on safeguarding and knew the process to report and escalate concerns
  - Published: 2022-10-15
- Finding
  - Evidence: Effective processes in place to protect people from the potential risk of financial abuse, with clear policies managed in partnership with the local authority
  - Published: 2022-10-15
- Finding
  - Evidence: Provider worked in partnership with local authority and was invited to share best practice at provider events.
  - Published: 2022-06-30
- Finding
  - Evidence: Responsive rating improved from Requires Improvement to Good following action on communication recommendations from the previous inspection.
  - Published: 2022-06-30
- Finding
  - Evidence: Effective quality monitoring systems including monthly care record, communication log and MAR chart reviews and regular care plan audits.
  - Published: 2022-06-30
- Finding
  - Evidence: Provider actively promoted diversity and inclusion, including an LGBT staff group and multilingual workforce recruitment.
  - Published: 2022-06-30
- Finding
  - Evidence: Care plans included detailed cultural, religious, dietary and communication preferences including accessible information formats.
  - Published: 2022-06-30
- Finding
  - Evidence: Provider operated an accredited befriending scheme to address social isolation and loneliness.
  - Published: 2022-06-30
- Finding
  - Evidence: Staff received induction, shadowing, three supervision sessions and an annual appraisal each year.
  - Published: 2022-06-30

### responsive

- Finding
  - End of life care and support
  - Published: 2022-06-30
- Finding
  - Supporting people to maintain relationships and avoid social isolation
  - Published: 2022-06-30
- Finding
  - Meeting people's communication needs
  - Published: 2022-06-30
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-30
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-06-30

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-06-30
- Finding
  - Preventing and controlling infection
  - Published: 2022-06-30
- Finding
  - Using medicines safely
  - Published: 2022-06-30
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-06-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-30
- Finding
  - Staffing and recruitment
  - Published: 2022-06-30

### well_led

- Finding
  - Duty of candour
  - Published: 2022-06-30
- Finding
  - Working in partnership with others
  - Published: 2022-06-30
- Finding
  - Engaging and involving people, promoting a positive person-centred culture
  - Published: 2022-06-30
- Finding
  - Managers and staff being clear about their roles; continuous learning and improving care
  - Published: 2022-06-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5924656618

HomeCare Compass is an independent guide and is not affiliated with the CQC.