# Rings Homecare Greater Manchester

*Operated by Rings Homecare Service Ltd.*

Rings Homecare Greater Manchester is a CQC-regulated home-care agency in Bolton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: BL3 3PY
- Registered manager: Lloyd, Heather
- Local authority: Bolton
- Region: North West
- City: Bolton
- Last CQC check: 24/Jul/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Regular staff meetings held at various times to allow maximum attendance, supplemented by staff surveys.
  - Published: 2023-05-16
- Finding
  - Evidence: People and relatives expressed high satisfaction, with over 40 telephone reviews completed in 2023 yielding largely positive feedback.
  - Published: 2023-05-16
- Finding
  - Evidence: Infection control policies up to date, with regular spot checks, audits, and an infection control champion in place.
  - Published: 2023-05-16
- Finding
  - Evidence: Care files contained a range of risk assessments covering health and safety, falls, manual handling, and medicines.
  - Published: 2023-05-16
- Finding
  - Evidence: Staff trained in safeguarding annually, with a recent practical refresher session held during a staff meeting.
  - Published: 2023-05-16
- Finding
  - Evidence: Staff recruited safely with all pre-employment checks including DBS completed.
  - Published: 2023-05-16
- Finding
  - Evidence: Care visits completed at agreed times with staff remaining for the full length of the call and no missed calls reported.
  - Published: 2023-05-16
- **other** _(moderate)_
  - Evidence: The provider agreed at the last two inspections to ensure de-registration forms were submitted for a previous manager... At the time of this inspection, these forms had still not been submitted.
  - Published: 2023-05-16
- **governance** _(critical)_
  - Evidence: Regular medicines audits were completed but these had not been effective in identifying the issues found on our inspection. We have identified issues with aspects of medicines management at the last 3 inspections.
  - Published: 2023-05-16
- **record_keeping** _(critical)_
  - Evidence: Record keeping relating to medicines management was not robust... breach of regulation 17 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
  - Published: 2023-05-16
- **medication_management** _(critical)_
  - Evidence: one person's medicine record had not been clearly amended to show a change in the strength of tablets supplied. A second record showed duplicate entries for administration of the same medicine over two days.
  - Published: 2023-05-16
- Finding
  - Evidence: Service worked in partnership with stakeholders such as social workers and district nurses
  - Published: 2022-10-19

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-05-16
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-05-16
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-16
- Finding
  - Staffing and recruitment
  - Published: 2023-05-16
- Finding
  - Using medicines safely
  - Published: 2023-05-16
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-19
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-10-19
- Finding
  - Preventing and controlling infection
  - Published: 2022-10-19
- Finding
  - Using medicines safely
  - Published: 2022-10-19
- Finding
  - Staffing and recruitment
  - Published: 2022-10-19

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-05-16
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-05-16
- Finding
  - Engaging and involving people, the public and staff; Promoting a positive person-centred culture
  - Published: 2023-05-16
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-05-16
- Finding
  - Working in partnership with others
  - Published: 2022-10-19
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-10-19
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-10-19
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-10-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5923171856

HomeCare Compass is an independent guide and is not affiliated with the CQC.