# UK Prime Care Services

*Operated by UK Prime Care Services Limited.*

UK Prime Care Services is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/01/2025

## Practical info

- Postcode: E3 3YD
- Registered manager: Omar, Fahad
- Local authority: Tower Hamlets
- Region: London
- City: London
- Last CQC check: 13/Jan/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-10-19
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-10-19
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-10-19

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-02-25
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-10-19
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-10-19

### Other

- Finding
  - Evidence: Staff felt valued and spoke positively about the supportive working environment created by the nominated individual.
  - Published: 2023-02-25
- Finding
  - Evidence: People and relatives consistently positive about care quality and the cultural and linguistic matching of staff.
  - Published: 2023-02-25
- Finding
  - Evidence: Mental capacity assessments implemented across all service users in line with MCA principles.
  - Published: 2023-02-25
- Finding
  - Evidence: Safer recruitment processes now in place with updated application forms, reference checks and formal interview assessments.
  - Published: 2023-02-25
- Finding
  - Evidence: Risk assessments improved with greater detail; staff demonstrated good understanding of moving and handling procedures.
  - Published: 2023-02-25
- **leadership** _(critical)_
  - Evidence: At the time of our inspection there was not a registered manager in post. The previous registered manager deregistered on 15 June 2022.
  - Published: 2023-02-25
- **record_keeping** _(moderate)_
  - Evidence: there were examples where times for care visits had not been recorded and tasks were being completed that were not part of the agreed care.
  - Published: 2023-02-25
- **governance** _(critical)_
  - Evidence: A range of internal audits had not been carried out...The date for this to be actioned was 30 November 2022, but this had not been done.
  - Published: 2023-02-25
- **staff_competency** _(moderate)_
  - Evidence: the staff member had completed medicines training, their competency had still not been assessed.
  - Published: 2023-02-25
- **medication_management** _(critical)_
  - Evidence: medicines information within the person's care plan was not always updated when there were changes in their medicines...This meant there was not an accurate and up to date record of the person's medicines.
  - Published: 2023-02-25

### responsive

- Finding
  - End of life care and support
  - Published: 2022-10-19
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-10-19
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2022-10-19
- Finding
  - Meeting people's communication needs
  - Published: 2022-10-19
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-10-19

### safe

- Finding
  - Staffing and recruitment
  - Published: 2023-02-25
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-02-25
- Finding
  - Using medicines safely
  - Published: 2023-02-25

### well_led

- Finding
  - Managers and staff being clear about their roles; continuous learning and improving care
  - Published: 2023-02-25
- Finding
  - Duty of candour
  - Published: 2022-10-19
- Finding
  - Working in partnership with others
  - Published: 2022-10-19
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-10-19
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-10-19
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-10-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5907193236

HomeCare Compass is an independent guide and is not affiliated with the CQC.