# My Homecare West Sussex

*Operated by Kindred Hearts Ltd.*

My Homecare West Sussex is a CQC-regulated home-care agency in Horsham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/01/2020

## Practical info

- Postcode: RH12 4SE
- Registered manager: Starr, Katie
- Local authority: West Sussex
- Region: South East
- City: Horsham
- Last CQC check: 17/Jan/2020 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People's diverse needs including cultural, religious, and communication needs were reflected in care plans
  - Published: 2020-01-17
- Finding
  - Evidence: The service worked in partnership with health professionals and made timely referrals for changing needs
  - Published: 2020-01-17
- Finding
  - Evidence: Quality assurance systems including spot checks, phone calls, and care plan audits were in place
  - Published: 2020-01-17
- Finding
  - Evidence: People were supported by a small consistent group of staff with new carers always introduced by a familiar person
  - Published: 2020-01-17
- Finding
  - Evidence: Risk assessments including environmental and community access risks were completed and regularly reviewed
  - Published: 2020-01-17
- Finding
  - Evidence: Staff completed Care Certificate induction with competency checks and shadowing before independent working
  - Published: 2020-01-17
- Finding
  - Evidence: Rotas were well organised with appropriate travel time between visits and no missed care visits reported
  - Published: 2020-01-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5896085215

HomeCare Compass is an independent guide and is not affiliated with the CQC.