# Apollo Home Healthcare Limited-Merseyside

*Operated by Apollo Home Healthcare Limited.*

Apollo Home Healthcare Limited-Merseyside is a CQC-regulated home-care agency in St. Helens.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/02/2020

## Practical info

- Postcode: WA9 5GG
- Registered manager: Petrillo, Melanie
- Local authority: St. Helens
- Region: North West
- City: St. Helens
- Last CQC check: 11/Feb/2020 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Family members involved in staff selection through meet-and-greet meetings and in care planning through regular face-to-face meetings.
  - Published: 2020-02-11
- Finding
  - Evidence: Effective quality monitoring systems with action plans completed in a timely way and learning shared at governance meetings.
  - Published: 2020-02-11
- Finding
  - Evidence: Positive, inclusive leadership culture with approachable management, good team work, and strong partnership working with external professionals.
  - Published: 2020-02-11
- Finding
  - Evidence: Staff communicated effectively with people including those with complex non-verbal communication needs.
  - Published: 2020-02-11
- Finding
  - Evidence: Highly personalised care plans reflecting individual needs, preferences, likes and dislikes, regularly reviewed and promptly updated.
  - Published: 2020-02-11
- Finding
  - Evidence: Staff received thorough induction, ongoing role-relevant training, and regular support; family members confirmed staff were well trained.
  - Published: 2020-02-11
- Finding
  - Evidence: Medicines safely managed with up-to-date MARs, trained staff, competency checks, and access to a trained nurse for guidance.
  - Published: 2020-02-11
- Finding
  - Evidence: Safe systems and processes in place to protect people from abuse, with staff completing safeguarding training and family members expressing high trust in staff.
  - Published: 2020-02-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5879252530

HomeCare Compass is an independent guide and is not affiliated with the CQC.