# Langley House Care Centre

*Operated by Langley House Care Home Ltd.*

Langley House Care Centre is a CQC-regulated home-care agency in Peterlee.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/11/2022

## Practical info

- Postcode: SR8 4NL
- Registered manager: Nicholson, Joeanne
- Local authority: County Durham
- Region: North East
- City: Peterlee
- Last CQC check: 23/Nov/2022 - 00:00

## Inspection findings

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2021-10-30
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2021-10-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2021-10-30
- Finding
  - Supporting people to live healthier lives and access healthcare services
  - Published: 2021-10-30
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Previous breaches of regulations 12, 11 and 17 had all been remediated at this inspection.
  - Published: 2022-11-23
- Finding
  - Evidence: The home worked proactively with partner agencies and had strong links with the local community.
  - Published: 2022-11-23
- Finding
  - Evidence: There was a positive, person-centred culture with staff and management described as approachable and caring.
  - Published: 2022-11-23
- Finding
  - Evidence: The registered manager had clear and effective oversight of the service with a range of quality audits in place.
  - Published: 2022-11-23
- Finding
  - Evidence: People received balanced and varied meals with nutritional risks assessed and appropriate referrals made.
  - Published: 2022-11-23
- Finding
  - Evidence: Staff were trained in a range of areas including in-depth induction, and received regular supervision and appraisal.
  - Published: 2022-11-23
- Finding
  - Evidence: There were enough staff on duty to meet people's needs promptly and without rushing.
  - Published: 2022-11-23
- Finding
  - Evidence: Medicines were safely managed by competent and appropriately trained staff.
  - Published: 2022-11-23
- Finding
  - Evidence: Risks to people had been assessed, safety was monitored and well managed, and risk assessments were regularly reviewed as people's needs changed.
  - Published: 2022-11-23
- **medication_management** _(minor)_
  - Evidence: Some records for people who required medicines as and when needed lacked detail about how staff would recognise when these were required.
  - Published: 2022-11-23
- **consent_capacity** _(minor)_
  - Evidence: Relatives confirmed they were involved in care decisions, but their involvement or legal authority to act was not always recorded.
  - Published: 2022-11-23
- Finding
  - Evidence: New provider responded immediately to concerns, implementing new care plans, risk assessments, policies and comprehensive audits.
  - Published: 2021-10-30
- Finding
  - Evidence: Good community links and positive GP engagement including weekly video ward rounds maintained throughout the pandemic.
  - Published: 2021-10-30
- Finding
  - Evidence: Person-centred culture with an open-door management policy; registered manager was approachable and proactively communicated with relatives.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff had appropriate training, regular supervisions and appraisals, and were knowledgeable about individual residents' needs.
  - Published: 2021-10-30

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2021-10-30
- Finding
  - Using medicines safely
  - Published: 2021-10-30
- Finding
  - Staffing and recruitment
  - Published: 2021-10-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2021-10-30
- Finding
  - Learning lessons when things go wrong
  - Published: 2021-10-30
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2021-10-30

### well_led

- Finding
  - Engaging and involving people, the public and staff; working in partnership with others
  - Published: 2021-10-30
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2021-10-30
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2021-10-30
- Finding
  - Managers and staff being clear about their roles; quality performance, risks and regulatory requirements
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5878312988

HomeCare Compass is an independent guide and is not affiliated with the CQC.