# Battlefield Healthcare Ltd

*Operated by Battlefield Healthcare Limited.*

Battlefield Healthcare Ltd is a CQC-regulated home-care agency in Shrewsbury.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/04/2019

## Practical info

- Postcode: SY2 6LG
- Registered manager: Woolfenden, Mandy
- Local authority: Shropshire
- Region: West Midlands
- City: Shrewsbury
- Last CQC check: 26/Apr/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Dignity, respect and independence
  - Published: 2020-01-29
- Finding
  - Relationships and person-centred approach
  - Published: 2020-01-29

### effective

- Finding
  - Nutrition and healthcare access
  - Published: 2020-01-29
- Finding
  - Staff training and supervision
  - Published: 2020-01-29
- Finding
  - Mental Capacity Act / consent
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: Complaints were resolved in line with the complaints process with no unresolved cases
  - Published: 2020-01-29
- Finding
  - Evidence: Open culture where staff felt listened to and able to raise concerns without hesitation
  - Published: 2020-01-29
- Finding
  - Evidence: Care was personalised and responsive to changing needs, with effective multi-agency working
  - Published: 2020-01-29
- Finding
  - Evidence: People were treated with dignity and respect and supported to maintain independence
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received training specific to individuals they supported, including specialist communication methods such as Makaton
  - Published: 2020-01-29
- Finding
  - Evidence: Sufficient staffing levels with people informed in advance of which staff would attend and if staff were running late
  - Published: 2020-01-29
- Finding
  - Evidence: People felt safe with staff who understood risks and knew how to report safeguarding concerns
  - Published: 2020-01-29
- **medication_management** _(minor)_
  - Evidence: These audits did not always pick up issues. We found one person's medicine records had gaps in the administration of their medicine.
  - Published: 2020-01-29
- **governance** _(moderate)_
  - Evidence: They had failed to notify us of these concerns. The registered manager acknowledged they had not done this.
  - Published: 2020-01-29
- **record_keeping** _(moderate)_
  - Evidence: We found one person's medicine records had gaps in the administration of their medicine and incorrect information about one of their medicines.
  - Published: 2020-01-29
- **consent_capacity** _(moderate)_
  - Evidence: Staff were not entirely confident about their responsibilities when they supported people who could not make their own decisions about their day to day care.
  - Published: 2020-01-29
- Finding
  - Evidence: Proactive partnership working with local authority safeguarding team, GPs, district nurses, and specialist professionals.
  - Published: 2019-06-11
- Finding
  - Evidence: Staff well supported through regular supervision, annual appraisals, and responsive training arrangements.
  - Published: 2019-06-11
- Finding
  - Evidence: Open and transparent culture with effective incident learning and duty of candour compliance.
  - Published: 2019-06-11
- Finding
  - Evidence: Strong leadership with provider and registered manager regularly providing hands-on care.
  - Published: 2019-06-11
- Finding
  - Evidence: Person-centred care planning with accessible formats (easy read, large print, braille, coloured paper, photographs).
  - Published: 2019-06-11
- Finding
  - Evidence: Effective governance including audits, satisfaction surveys, competency monitoring, and continuous learning culture.
  - Published: 2019-06-11
- Finding
  - Evidence: Improvements made since previous inspection in Mental Capacity Act compliance and staff understanding of consent.
  - Published: 2019-06-11

### responsive

- Finding
  - Complaints handling
  - Published: 2020-01-29
- Finding
  - Care planning and review
  - Published: 2020-01-29

### safe

- Finding
  - Medicines
  - Published: 2020-01-29
- Finding
  - Staffing and recruitment
  - Published: 2020-01-29
- Finding
  - Safeguarding and risk management
  - Published: 2020-01-29

### well_led

- Finding
  - Statutory notifications
  - Published: 2020-01-29
- Finding
  - Governance and quality assurance
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-587471331

HomeCare Compass is an independent guide and is not affiliated with the CQC.