# Avoston Ltd

Avoston Ltd is a CQC-regulated home-care agency in Chichester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/11/2019

## Practical info

- Postcode: PO20 9DY
- Registered manager: Duley, Kerry
- Local authority: West Sussex
- Region: South East
- City: Chichester
- Last CQC check: 27/Nov/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care; respecting and promoting people's privacy, dignity and independence
  - Published: 2019-11-27
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2019-11-27

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-11-27
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2019-11-27
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2019-11-27
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2019-11-27
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2019-11-27
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2019-11-27

### Other

- Finding
  - Evidence: Registered manager was supportive, accessible and empowered by the provider
  - Published: 2019-11-27
- Finding
  - Evidence: Audits measured and monitored quality; registered manager engaged with local managers' forum and professional bodies
  - Published: 2019-11-27
- Finding
  - Evidence: People's diverse needs and communication requirements were identified and respected
  - Published: 2019-11-27
- Finding
  - Evidence: Care plans were person-centred, detailed and co-produced with people and relatives
  - Published: 2019-11-27
- Finding
  - Evidence: People supported to access healthcare professionals and appointments
  - Published: 2019-11-27
- Finding
  - Evidence: Staff completed relevant mandatory training and received supervision every three months
  - Published: 2019-11-27
- Finding
  - Evidence: Medicines managed safely with trained and competency-assessed staff and accurate MAR records
  - Published: 2019-11-27
- Finding
  - Evidence: Safe recruitment practices including DBS checks and verified employment histories
  - Published: 2019-11-27
- Finding
  - Evidence: Staff arrived on time and communicated proactively when delays occurred
  - Published: 2019-11-27

### responsive

- Finding
  - End of life care and support
  - Published: 2019-11-27
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-11-27
- Finding
  - Meeting people's communication needs
  - Published: 2019-11-27
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2019-11-27

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2019-11-27
- Finding
  - Preventing and controlling infection
  - Published: 2019-11-27
- Finding
  - Using medicines safely
  - Published: 2019-11-27
- Finding
  - Staffing and recruitment
  - Published: 2019-11-27
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2019-11-27
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2019-11-27

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2019-11-27
- Finding
  - How the provider understands and acts on the duty of candour; managers and staff being clear about their roles
  - Published: 2019-11-27
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2019-11-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-5874687091

HomeCare Compass is an independent guide and is not affiliated with the CQC.